My role at IMPACTO involves building a product that simplifies the process for individuals and companies to engage with social initiatives. Whether it's managing social projects or facilitating connections between donors and NGOs, I strive to make social impact accessible and straightforward.Main focus: Product Strategy, Prioritized roadmap, Customer-facing experience,Product-Market Fit, Data building, Documentations, User flow mapping.IMPACTO is a dynamic social organization… Show more My role at IMPACTO involves building a product that simplifies the process for individuals and companies to engage with social initiatives. Whether it's managing social projects or facilitating connections between donors and NGOs, I strive to make social impact accessible and straightforward.Main focus: Product Strategy, Prioritized roadmap, Customer-facing experience,Product-Market Fit, Data building, Documentations, User flow mapping.IMPACTO is a dynamic social organization dedicated to delivering innovative solutions to companies, empowering them to effectively manage their social projects while seamlessly connecting donors with NGO initiatives. Show less

My goal was to develop a new product with a focus on enhancing the recruitment process, by introducing greater agility and leveraging data intelligence throughout its workflow. The main challenge was working with a product mindset in an offline environment, bringing the new tools and frameworks fostering innovation from inside out.- Lead the development of more than 10 API integrations with more than 6 different tools- Rebuilt the onboarding process, acceleration the hiring process… Show more My goal was to develop a new product with a focus on enhancing the recruitment process, by introducing greater agility and leveraging data intelligence throughout its workflow. The main challenge was working with a product mindset in an offline environment, bringing the new tools and frameworks fostering innovation from inside out.- Lead the development of more than 10 API integrations with more than 6 different tools- Rebuilt the onboarding process, acceleration the hiring process by over 70% in the company's main business unit.- Identifying operational bottlenecks and building a solution improving health metrics.Armac is a leading market-share brazilian asset sharing company that rents heavy equipment in a broad set of categories. Show less

My role as an Operations Lead was keep improving operations main KPI for CPGs area developing strategies to boost overall NPS by tackling cancellations and defects. Worked on enhancing consumer satisfaction through better refund and fraud policies and also implemented ongoing efforts to cut down on order costs changing the business model operations (shopper strategy to courier strategy).

I was responsible to coordinated projects related to the CPGs area, which includes Groceries, Super, Pharma, Express, and Liquor. My role involved creating performance tracking dashboards, implementing projects aimed at improving service quality, and developing products to enhance the user shopping experience.- Indirect leadership of over 600 shoppers- Building strategic playbooks to improve service levels- Creation of performance improvement dashboards (SQL and Google Data… Show more I was responsible to coordinated projects related to the CPGs area, which includes Groceries, Super, Pharma, Express, and Liquor. My role involved creating performance tracking dashboards, implementing projects aimed at improving service quality, and developing products to enhance the user shopping experience.- Indirect leadership of over 600 shoppers- Building strategic playbooks to improve service levels- Creation of performance improvement dashboards (SQL and Google Data Studio)- Role as a PMO for the business's main quality metric (Defect rate - NPS)Rappi is the first super app in Latin America, offering services ranging from food and grocery deliveries to payments and transportation. Today, the company is present in more than 9 countries with thousands of partner establishments. Show less

Joined the founding team that build the new business focused on real estate buy/sale. I lead the squad focused on developing the brokers operations.- Escale the broker team from 20 to 200. - Through exploratory researchs we created a MVP focused to test new features. - Raised the supply acquisition by brokers by 500% - The team responsible for the highest NPS (100) of partners that the company has ever seen.- My team and I received an honorable mention from the CEO of… Show more Joined the founding team that build the new business focused on real estate buy/sale. I lead the squad focused on developing the brokers operations.- Escale the broker team from 20 to 200. - Through exploratory researchs we created a MVP focused to test new features. - Raised the supply acquisition by brokers by 500% - The team responsible for the highest NPS (100) of partners that the company has ever seen.- My team and I received an honorable mention from the CEO of the company regarding the fast adaptations changes we've done to adapt during the COVID pandemic.QuintoAndar is the largest housing platform in Latin America, offering a simple, transparent, and fast service for those looking to rent, buy, or sell a property. Show less

Leading the listing managemente team I learned how to develop a new area along with the operations and product team, helping them to build better products and processes, create a data driven team focused to bring more results and escalate the operations along with the hypergrowth environment.- Data product built to improve operations KPI- 8 direct reports- Improved the funnel conversion by over 25% - Built the strategy to escale the field operations by more than 20x… Show more Leading the listing managemente team I learned how to develop a new area along with the operations and product team, helping them to build better products and processes, create a data driven team focused to bring more results and escalate the operations along with the hypergrowth environment.- Data product built to improve operations KPI- 8 direct reports- Improved the funnel conversion by over 25% - Built the strategy to escale the field operations by more than 20x (13>250)- Reach 85 NPS- Built new process regarding quality management, accreditation and payment flow.QuintoAndar is the largest housing platform in Latin America, offering a simple, transparent, and fast service for those looking to rent, buy, or sell a property. Show less

Leading the product and operations team, responsible to gather user data do develop new products and enhancing client relationships by providing personalized support and solutions.- Mapping user journey using specific tools and frameworks- Develop new features according to the main user pains- Launching a new product focused to maximize our solution to new clients.LaPag is a fintech company focused on bringing innovation and technology to the offline beauty market. The… Show more Leading the product and operations team, responsible to gather user data do develop new products and enhancing client relationships by providing personalized support and solutions.- Mapping user journey using specific tools and frameworks- Develop new features according to the main user pains- Launching a new product focused to maximize our solution to new clients.LaPag is a fintech company focused on bringing innovation and technology to the offline beauty market. The company pivoted and expanded its scope, rebranding as Gal.Salão. Show less

Atuação em diversas frentes do negócio. Desde atuação comercial com fabricantes até gestão de performance de profissionais autônomos.Algumas das atividades realizadas foram:- Produtização de fluxos offline, como agendamento online [novo canal de agendamento, trazendo 10% de novos clientes para a base]- Desenvolvimento do ecommerce, focado em uma estratégia ominichannel, onde o principal objetivo era aumentar atração de clientes novos e aumentar venda de produtos. (click and… Show more Atuação em diversas frentes do negócio. Desde atuação comercial com fabricantes até gestão de performance de profissionais autônomos.Algumas das atividades realizadas foram:- Produtização de fluxos offline, como agendamento online [novo canal de agendamento, trazendo 10% de novos clientes para a base]- Desenvolvimento do ecommerce, focado em uma estratégia ominichannel, onde o principal objetivo era aumentar atração de clientes novos e aumentar venda de produtos. (click and collect)- Gestão de performance dos profissionais parceiros [gestão de franqueados]- Implementação de estratégia cross-sell no time operacional [gestão de performance - incremento de até 20% em faturamento]- Estruturação de um novo modus operandi com os profissionais de beleza - CLT x PJ Show less