As an Assistant General Manager I built a track record of success in managing daily operations, leading projects and achieving business goals at Apple Premium Reseller. I am a dynamic and innovative executive with a passion for driving growth and delivering exceptional customer experiences. My expertise includes team building, project management, sales and revenue growth, customer service, and financial analysis. I am dedicated to achieving results and fostering a culture of excellence in a daily basis.Achievements:• Assisted the General Manager in overseeing daily operations, including sales, marketing, and customer service, at a technology retail enterprise.• Led successful project management, including the implementation of a new point-of-sale system, opening and redesigning store layouts, implementing Salesforce, the launch of a new customer loyalty program.• Coached and mentored employees to achieve high-performance and excellent customer service.• Conducted financial analysis and budgeting to ensure the company profitability and growth.• Built strong relationships with stakeholders, including employees, customers and vendors.

- Providing our customers with a unique journey while driving sales.- Applying store merchandising guidelines and operational policies/procedures.- Continuously developing my staff (sourcing, coaching and motivating them) to optimize customer experience and promote sales through their qualities and unique skills.- Analysing several KPIs to achieve goals and budgets.- Attended several Apple workshops and seminars ("Store Management", "Apple Certified Support Professional").- Successfully opened the biggest Apple Premium Reseller in the Iberian Peninsula.

- Oversaw operations under guidance of the store manager and assured our sale objectives were met.- Managed inventory and visual merchandising compliance. Promoted workflow optimization and team motivation. Was promoted only 8 months after arriving at the company.