João Marcos Morais Leite Email & Phone Number

• 29 years of experience in Information Technology and Telecommunications, managing mission-critical environments with a focus on customer service and service level agreements.• Focus on innovation, business alignment and balance in the cost/benefit relationship;• Ensuring that service delivery and support processes are correct and consistent;• Mastery of the use of best market practices, ability in entrepreneurial interaction with own and third-party IT teams with other areas of the company; ensure reliability of information and contribute to the sustainable development of the business.The experience comprises of:- Delivery Management covering Projects and Managed Services in ServiceNow solutions;- Project management in Data Center and Telecommunications solutions, mapping, adaptation, and implementation;- Service Management focused on customer service with excellence;- Reduction of operating costs and improvement of business profitability without compromising the quality of services offered;- User experience monitoring through APM (Application Performance Management) tool;- Infrastructure management of large and medium-sized Data Centers, aiming at business security and continuity;- Process Management, Quality Management and CMDB administration;- Coordination of Network Operations, Infrastructure Maintenance, Field Services, Deployment and Customer Support;- Planning management in a construction company.

Listed skills include Itil, Cobit, Centro De Processamento De Dados, Pmi, and 24 others.