João Maria Crespo Email & Phone Number

Portugal

• Analysis and improvement of organizational processes related to quality, productivity and efficiency;
• Overseeing the day-to-day operations: scheduling, planning, team management, fleet management, allocation of resources and implementation of standard operating procedures (SOPs);
• Support to sales and business development;
• Participation in tourism trade shows, workshops and other promotional events, both in Portugal and abroad;
• Staff recruiting and training.

Portugal

• Product conception and development (City‐tours, Religious Tours, UNESCO Tours, Wine‐tours, Walking‐tours, etc.);
• Itinerary planning, partnerships negotiation, bus quotations, hotel procurement, tickets purchase, etc;
• Provide customer support through different digital channels: Viator, Expedia, Get Your Guide and TripAdvisor.

Portugal

• Tour Leader for northern and southern Portugal, working with groups from 8 to 60 people;
• Ground support to meetings, incentives and other corporate travel events.

Portugal

• Consulting Project at the Business Internationalization Department.
• Collaboration with different companies in the design and development of their internationalization processes;
• Support in the participation of international trade fairs and congresses;
• Market studies and analysis of different opportunities and threats;
• Advise in the application for EU funding programmes.

• Demonstration of emergency equipment and safety procedures;
• Ensure duty free sales and F&B management on board;
• Advise passengers of any allowance restrictions in force at their destination.Qualified in Airbus A310, A330 and A340.

Portugal

• Management of B2B Meetings, Trade Fairs, Conferences and other corporate events, both in Portugal (FIA - Lisbon International Handicraft Exhibition) and abroad (Portuguese delegation at SIAM - International Exhibition.
• Ground support to several trade fairs held at FIL – International Fair of Lisbon;
• Support to Exhibitor's application process and registration;
• Preparation and negotiation of commercial proposals.

• Trainee programme of 5 months. Performing analysis and interpretation of data. Elaboration of a business case study to be presented as part of a Master's Thesis.
• Analysis of the different internationalization models adopted by the company for its external markets;
• Analysis of several marketing and communication strategies used in the different markets;
• Evaluation and reflection on alternative business processes.

Master Of Science (Msc), Business Management And Marketing

Specialization Course, Strategic Management In Tourism

Postgraduate Programme, Project Management

Specialization Course, Hotel Management

Erasmus Student Exchange Programme

Bachelor Of Science (Bsc), International Relations