Joao M. Costa Email and Phone Number
Joao M. Costa work email
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Joao M. Costa personal email
I'm available to engage with you and your team in any area of ITSM that requires service improvement.I'm a senior IT Service Manager with 15+ years of experience in corporate IT service operations and leadership. Goal and result-oriented and focused on Business and on Customers I've led several ITSM projects and ISO / IEC 20000 certifications over the years.Now, as self-employed, I work as consultant, providing guidance on Best Practice for processes, facilitating process owner group workshops, attending project board and provide advice to project board members and assisting with Quality Assurance for developed processes.Certified ITIL® Service Manager/Expert.itSMF accredited ISO/IEC 20000 Consultant.
Itsm.Coach
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FounderItsm.Coach Dec 2021 - PresentCoaching and Mentoring Services.Provide guidance on Best Practice for processes.Provide Process Owner clinics as required.Facilitate process owner group workshops.Attend project board and provide advice to project board members.Assist with Quality Assurance for developed processes. -
Co-FounderSempr - Serviços Empresariais, Lda Dec 2021 - PresentMaia, Porto, Portugal -
Head Of It ProcessesAltice Portugal 2010 - Dec 2021Porto, PortugalIT Service Management best practicesIT management processesIT risk managementIT complianceQoS and IT Service improvementContinuous improvement -
Senior It ConsultantPortugal Telecom 2000 - 2010Porto, PortugalIT Service Management ConsultantICT Deployment Project Manager -
Head Of Database AdministrationPortugal Telecom 1997 - 2000Porto, PortugalDBA team Manager -
Mainframe System AdministratorPortugal Telecom 1988 - 1997Porto, PortugalManagement and administration of all operational databases.
Joao M. Costa Skills
Joao M. Costa Education Details
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Electrical And Computer Engineering
Frequently Asked Questions about Joao M. Costa
What company does Joao M. Costa work for?
Joao M. Costa works for Itsm.coach
What is Joao M. Costa's role at the current company?
Joao M. Costa's current role is IT Service Management improvement | Coach | Mentoring | Certified ITIL® Service Manager/Expert | itSMF certified ISO/IEC 20000 Consultant.
What is Joao M. Costa's email address?
Joao M. Costa's email address is jo****@****oach.me
What schools did Joao M. Costa attend?
Joao M. Costa attended Faculdade De Engenharia Da Universidade Do Porto.
What are some of Joao M. Costa's interests?
Joao M. Costa has interest in Guns Collecting, Sport Shooting, Motorcycling, It Governance, Horses, Single Malt Whisky, Technical Analysis (Trading), Cigars, Portuguese Wines.
What skills is Joao M. Costa known for?
Joao M. Costa has skills like Service Management, Itil, It Service Management, It Management, Iso 20000, Consulting, System Deployment, Disaster Recovery, Databases, Information Technology, It Governance, Management.
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João M. Costa
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