I'm available to engage with you and your team in any area of ITSM that requires service improvement.I'm a senior IT Service Manager with 15+ years of experience in corporate IT service operations and leadership. Goal and result-oriented and focused on Business and on Customers I've led several ITSM projects and ISO / IEC 20000 certifications over the years.Now, as self-employed, I work as consultant, providing guidance on Best Practice for processes, facilitating process owner group workshops, attending project board and provide advice to project board members and assisting with Quality Assurance for developed processes.Certified ITIL® Service Manager/Expert.itSMF accredited ISO/IEC 20000 Consultant.
Listed skills include Service Management, Itil, It Service Management, It Management, and 10 others.