Joao M. Costa

Joao M. Costa Email and Phone Number

IT Service Management improvement | Coach | Mentoring | Certified ITIL® Service Manager/Expert | itSMF certified ISO/IEC 20000 Consultant @ ITSM.COACH
Joao M. Costa's Location
Porto Metropolitan Area, Portugal
Joao M. Costa's Contact Details

Joao M. Costa personal email

n/a
About Joao M. Costa

I'm available to engage with you and your team in any area of ITSM that requires service improvement.I'm a senior IT Service Manager with 15+ years of experience in corporate IT service operations and leadership. Goal and result-oriented and focused on Business and on Customers I've led several ITSM projects and ISO / IEC 20000 certifications over the years.Now, as self-employed, I work as consultant, providing guidance on Best Practice for processes, facilitating process owner group workshops, attending project board and provide advice to project board members and assisting with Quality Assurance for developed processes.Certified ITIL® Service Manager/Expert.itSMF accredited ISO/IEC 20000 Consultant.

Joao M. Costa's Current Company Details
ITSM.COACH

Itsm.Coach

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IT Service Management improvement | Coach | Mentoring | Certified ITIL® Service Manager/Expert | itSMF certified ISO/IEC 20000 Consultant
Joao M. Costa Work Experience Details
  • Itsm.Coach
    Founder
    Itsm.Coach Dec 2021 - Present
    Coaching and Mentoring Services.Provide guidance on Best Practice for processes.Provide Process Owner clinics as required.Facilitate process owner group workshops.Attend project board and provide advice to project board members.Assist with Quality Assurance for developed processes.
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  • Sempr - Serviços Empresariais, Lda
    Co-Founder
    Sempr - Serviços Empresariais, Lda Dec 2021 - Present
    Maia, Porto, Portugal
    View
  • Altice Portugal
    Head Of It Processes
    Altice Portugal 2010 - Dec 2021
    Porto, Portugal
    IT Service Management best practicesIT management processesIT risk managementIT complianceQoS and IT Service improvementContinuous improvement
    View
  • Portugal Telecom
    Senior It Consultant
    Portugal Telecom 2000 - 2010
    Porto, Portugal
    IT Service Management ConsultantICT Deployment Project Manager
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  • Portugal Telecom
    Head Of Database Administration
    Portugal Telecom 1997 - 2000
    Porto, Portugal
    DBA team Manager
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  • Portugal Telecom
    Mainframe System Administrator
    Portugal Telecom 1988 - 1997
    Porto, Portugal
    Management and administration of all operational databases.
    View

Joao M. Costa Skills

Service Management Itil It Service Management It Management Iso 20000 Consulting System Deployment Disaster Recovery Databases Information Technology It Governance Management Data Center Telecommunications

Joao M. Costa Education Details

Frequently Asked Questions about Joao M. Costa

What company does Joao M. Costa work for?

Joao M. Costa works for Itsm.coach

What is Joao M. Costa's role at the current company?

Joao M. Costa's current role is IT Service Management improvement | Coach | Mentoring | Certified ITIL® Service Manager/Expert | itSMF certified ISO/IEC 20000 Consultant.

What is Joao M. Costa's email address?

Joao M. Costa's email address is jo****@****oach.me

What schools did Joao M. Costa attend?

Joao M. Costa attended Faculdade De Engenharia Da Universidade Do Porto.

What are some of Joao M. Costa's interests?

Joao M. Costa has interest in Guns Collecting, Sport Shooting, Motorcycling, It Governance, Horses, Single Malt Whisky, Technical Analysis (Trading), Cigars, Portuguese Wines.

What skills is Joao M. Costa known for?

Joao M. Costa has skills like Service Management, Itil, It Service Management, It Management, Iso 20000, Consulting, System Deployment, Disaster Recovery, Databases, Information Technology, It Governance, Management.

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