João Mena Santos

João Mena Santos Email and Phone Number

Customer Care | Consumer and Commercial Experience | Sales & Marketing | Business Transformation @ Tabaqueira
portugal
João Mena Santos's Location
Lisboa, Lisbon, Portugal, Portugal
João Mena Santos's Contact Details

João Mena Santos personal email

About João Mena Santos

I am an entrepreneurial manager, with a strong drive and a keen business mind that had naturally led me towards corporate innovation / transformation by embracing many of the key startup principles behind. I’m a fast and eager learner, able to grasp the essence of the opportunities and enhance my own thinking and projects by moving complex ideas forward with a high level of commitment and pragmatism. I have a sales background with and proven track record in setting and reaching quantitative and qualitative KPI’s by building strategic plans and managing effective teams. With almost 10 years of experience in an FMCG environment, I had the opportunity to experience both strategic regional headquarter functions and operational market level functions in different multicultural environments and experiences. I consider myself effective at both execution and strategic level, comfortable with ambiguous situations and collaborating with diverse teams and projects. I’m always looking for new and exciting challenges as my main drivers are driving the change in the organizations and contributing to business transformation and growth.

João Mena Santos's Current Company Details
Tabaqueira

Tabaqueira

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Customer Care | Consumer and Commercial Experience | Sales & Marketing | Business Transformation
portugal
Website:
tabaqueira.pt
Employees:
583
João Mena Santos Work Experience Details
  • Tabaqueira
    Head Of Customer Care
    Tabaqueira Apr 2023 - Present
    Lisbon, Portugal
  • Tabaqueira
    Head Of Commercial Program Management
    Tabaqueira Mar 2022 - Jul 2023
    Lisbon, Portugal
    As part of the Consumer Experience Team, I am a critical enabler and change agent for the successful implementation of the Consumer Centric Organization in PMI Portugal, empowering new ways of working and cross-functional collaboration between individuals, teams and departments to achieve all the company objectives.- Orchestrate all the commercial governances towards fast and agile decision making and organization alignment - Enable and support management teams and all the commercial heads in the definition of yearly and quarterly strategies able to translate the company objectives and targets into concrete actions
  • Philip Morris International
    Business Transformation / Pmo Manager
    Philip Morris International May 2018 - Sep 2020
    Madrid, Community Of Madrid, Spain
    - Foster corporate innovation and act as a key pillar for the internal transformation towards a customer centric organization in Spain and Portugal (culture and mindset);- Design and deliver all the initiatives to develop and upskill internal capabilities and knowledge towards the adoption of new ways of working, managing the respective transformation journeys; - Embed a clear project management framework, ecosystem, tools, methods, systems and approaches to foster the adoption of new ways of working in all layers of the organization;- Support and coach project teams towards deliver the business outcomes by applying Agile, Design Thinking and Lean Startup Enterprise principles, methodologies and tools; - Manage and sustain the market ecosystem and stakeholders for business transformation;
  • Tabaqueira
    Commercial Organization Development Manager
    Tabaqueira May 2017 - Apr 2018
    Lisbon Area, Portugal
    - Develop and deploy a strategic training plan to develop all the commercial capabilities necessary to upskill all the different layers of the organization (consumer and retail);- Coordinate and manage multiple sales and marketing initiatives to support the daily activities of the field sales forces and enabler their operations in the market;- Lead entrepreneur projects, in a project management way, looking for innovative solutions to accelerate business growth (e.g. incentives programs and scheme, full mass engagement events organization);- Identify business opportunities and organizational gaps to be address through a HR perspective;
  • Philip Morris International
    European Union Sales Manager
    Philip Morris International Aug 2015 - Apr 2017
    Lausanne Area, Switzerland
    - Support and coach all the regional markets in understanding and adopting the regional and global sales strategy concepts and respective relevant opportunities for each market objectives, ensuring the alignment between all involved (e.g. retail and merchandising strategy, brand campaigns, performance management);- Develop centrally, within the region and often together with other global functions, and deploy locally in each market multiple projects and initiatives according to the business needs;- Led the development of all the commercial capabilities in the European markets by driving and executing a strategic plan to achieve requirements and priorities defined;
  • Tabaqueira
    Area Sales Supervisor
    Tabaqueira Jun 2014 - Jul 2015
    Lisbon Area, Portugal
    - Develop and manage a strategic plan able to maximize the retail and consumer initiatives within the respective area of responsibility, monitoring the efficient implementation closely;- Lead, motivate, coach and develop direct reports in order to maximize team and individual performance (high performance team) while meeting business needs and sales targets;- Manage and coordinate in a Key Account Management style specific business partners;
  • Tabaqueira
    Territory Sales Executive
    Tabaqueira Jul 2011 - May 2014
    Lisbon Area, Portugal
    - Plan and execute all the business initiatives in a territory management style in order to reach out the market share and volume targets defined;- Maximize company’s position in the respective areas of responsibility through brand building and activation, ensuring the alignment between development and execution (both at retail and consumer level);
  • Atlas Corporation Sgps
    Sales Representative
    Atlas Corporation Sgps Nov 2010 - Jun 2011
    Lisbon Area, Portugal
    - Manage a customer portfolio to achieve growth and hit the sales targets defined, building and promoting strong and long-lasting customer relationships;- Design and implement a strategic sales plan to expand customer base, seeking out for new sales opportunities through cold calling, networking and other innovative ways;
  • Aiesec
    Sales And Marketing Intern
    Aiesec Jun 2010 - Oct 2010
    Bengaluru Area, India
    - Build a marketing campaign for state tourism promotion in and outside the state / country borders to generate awareness and boost visitors traffic and government tourism revenues;

João Mena Santos Skills

Trabalho Em Equipe Microsoft Office Pesquisas De Mercado

João Mena Santos Education Details

Frequently Asked Questions about João Mena Santos

What company does João Mena Santos work for?

João Mena Santos works for Tabaqueira

What is João Mena Santos's role at the current company?

João Mena Santos's current role is Customer Care | Consumer and Commercial Experience | Sales & Marketing | Business Transformation.

What is João Mena Santos's email address?

João Mena Santos's email address is jo****@****ail.com

What schools did João Mena Santos attend?

João Mena Santos attended Izo, Iscte, Universidade Católica Portuguesa.

What skills is João Mena Santos known for?

João Mena Santos has skills like Trabalho Em Equipe, Microsoft Office, Pesquisas De Mercado.

Who are João Mena Santos's colleagues?

João Mena Santos's colleagues are Sandra Monteiro, Ely Santos, Pollyanna Oliveira Gonçalves, Ricardo Afonso, Silvana Silvana, João Jesus, Alejo Ochoa.

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