João Mena Santos Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

As part of the Consumer Experience Team, I am a critical enabler and change agent for the successful implementation of the Consumer Centric Organization in PMI Portugal, empowering new ways of working and cross-functional collaboration between individuals, teams and departments to achieve all the company objectives.- Orchestrate all the commercial governances towards fast and agile decision making and organization alignment - Enable and support management teams and all the commercial heads in the definition of yearly and quarterly strategies able to translate the company objectives and targets into concrete actions

Madrid, Community Of Madrid, Spain

- Foster corporate innovation and act as a key pillar for the internal transformation towards a customer centric organization in Spain and Portugal (culture and mindset);- Design and deliver all the initiatives to develop and upskill internal capabilities and knowledge towards the adoption of new ways of working, managing the respective transformation journeys; - Embed a clear project management framework, ecosystem, tools, methods, systems and approaches to foster the adoption of new ways of working in all layers of the organization;- Support and coach project teams towards deliver the business outcomes by applying Agile, Design Thinking and Lean Startup Enterprise principles, methodologies and tools; - Manage and sustain the market ecosystem and stakeholders for business transformation;

Lisbon Area, Portugal

- Develop and deploy a strategic training plan to develop all the commercial capabilities necessary to upskill all the different layers of the organization (consumer and retail);- Coordinate and manage multiple sales and marketing initiatives to support the daily activities of the field sales forces and enabler their operations in the market;- Lead entrepreneur projects, in a project management way, looking for innovative solutions to accelerate business growth (e.g. incentives programs and scheme, full mass engagement events organization);- Identify business opportunities and organizational gaps to be address through a HR perspective;

Lausanne Area, Switzerland

- Support and coach all the regional markets in understanding and adopting the regional and global sales strategy concepts and respective relevant opportunities for each market objectives, ensuring the alignment between all involved (e.g. retail and merchandising strategy, brand campaigns, performance management);- Develop centrally, within the region and often together with other global functions, and deploy locally in each market multiple projects and initiatives according to the business needs;- Led the development of all the commercial capabilities in the European markets by driving and executing a strategic plan to achieve requirements and priorities defined;

Lisbon Area, Portugal

- Develop and manage a strategic plan able to maximize the retail and consumer initiatives within the respective area of responsibility, monitoring the efficient implementation closely;- Lead, motivate, coach and develop direct reports in order to maximize team and individual performance (high performance team) while meeting business needs and sales targets;- Manage and coordinate in a Key Account Management style specific business partners;

Lisbon Area, Portugal

- Plan and execute all the business initiatives in a territory management style in order to reach out the market share and volume targets defined;- Maximize company’s position in the respective areas of responsibility through brand building and activation, ensuring the alignment between development and execution (both at retail and consumer level);

Lisbon Area, Portugal

- Manage a customer portfolio to achieve growth and hit the sales targets defined, building and promoting strong and long-lasting customer relationships;- Design and implement a strategic sales plan to expand customer base, seeking out for new sales opportunities through cold calling, networking and other innovative ways;

Bengaluru Area, India

- Build a marketing campaign for state tourism promotion in and outside the state / country borders to generate awareness and boost visitors traffic and government tourism revenues;

Cxm Expert, Customer Experience

Bachelor In Business Management

Bachelor in Business Management

Bachelor In Business Administration (B.B.A.), Business Administration And Management, General