João Mhurilo Godoi Da Silva Email & Phone Number

State Of Paraná, Brazil

Curitiba, Paraná, Brasil

Curitiba, Paraná, Brasil

During this period, leading the formation of a new data squad, I implemented agile processes, modeling and conducting ceremonies, configuring tools such as Jira, and creating documentation. I facilitated the squad's development, including QA, PD, and engineers, providing training in the context of data.As the lead for the 'continuous discovery and delivery' process, I created and updated the roadmap with opportunities identified through discovery processes, troughout various tools and frameworks to understand customer needs, identify opportunities, and map pain points, such as: surveys, desk research, analysis of internal and usability data, interviews, benchmarks, etc.In product planning, I collaborated with stakeholders to define OKRs and KPIs aligned with business objectives, proposing the best-mapped opportunities aligned with these objectives. I'd stakeholders updated weekly on discoveries, market updates, advances in key metrics, through in-depth analyses with updated data.Accomplishments include: - Planned an analytical base, reducing information inconsistency to 0% through new data solutions.- Scaled data sources to clients through more than 5 types of data products, from reports to dashboards and private databases.- Spearheaded end-to-end product launches, capturing the attention of 500+ clients and paving the way for potential revenue growth of R$1 million, solidifying our market presence.- Increased 30% in adoption of a remarketing product, generating an incredible R$600,000 in new revenue and 4 million new campaign launches for chat commerce. - Enhanced data pipelines by applying innovative methodologies, leading to a 45% decrease in data infrastructure costs and a 30% increase in data pipeline performance.- Decreased time to value from 45 to 15 days for the analytics squad.

Brazil

I led a dynamic product squad in the B2B e-commerce sector, tasked with the formidable challenge of unifying e-commerce, consumer, and product journeys throughout the entire after-sales process. Within the product team, we designed value propositions for our products, repackaged and repriced them, strategically aligning with the company's long-term objectives, developing a seamless omnichannel experience for all stakeholders.Accomplishments include:- Integrated customer journeys and products, achieving a unified and cohesive user experience with all 3 company products.- Minimized the entry cost of the product 'Delivery Journey' by over 60%, separating monthly fees from operational costs. This initiative opened up new business opportunities for a diverse range of customers.- Led 'Delivery Journey' product that brought more than 100 new clients, generating more than R$500k in new recurring revenue.- Boosted sales by more than 30%, training more than 20 salespeople with a reformulated product playbook.

Curitiba, Paraná, Brasil

During this period, I had the challenge of structuring a new data area in the company and creating data products to increase our revenue, using a lean team. For this, we created a new data structure oriented to analysis, which allowed us to offer our customers in a safe and low cost way unlimited access to the data of their respective e-commerces, as well as easily digestible dashboards and a BI tool. exclusive and customizable. Accomplishments include:- Designed a dashboard system that brought more than 40 new contracts and boosted sales by 30%.- Delivered more than 10 dashboards for internal team and 500 clients.- Revamped data pipelines by integrating cloud-based solutions, leading to a 35% cost reduction and a 40% increase in data processing speed.- Led the strategic initiative to introduce exclusive data access for enterprise clients, resulting in a substantial financial impact of more than R$200k, establishing the company as an industry trailblazer and catalyst for sustainable growth.

Curitiba, Paraná, Brazil

During this period of transitioning to the product area, I faced the challenge of being able to provide the entire internal team with a way to use data for decision making and communicate product advances. I developed closely with the product team release notes standards, mediated communication between the product team and all other areas of the company to generate expectations alignment and created dashboards (and taught how to consume them) to identify opportunities with customers and optimize existing products.Accomplishments include:- Minimized in 15% of operational cost by removing unused tools.- Accelerated in more than 30% of value perception time of new releases for internal team and clients, by implementing release notes standards and communication pipelines using HubSpot and Microsoft Teams.- Trained more than 40 employees on how to use the dashboard system to identify and take advantage of upsell opportunities.- Expanded customer sales by more than 20% by implementing dashboards that identified improvements in delivery logistics.

Curitiba, Paraná, Brazil

During this impactful period, I undertook the challenge of embedding a 'data-driven decisions' culture within the company. To achieve this, I initiated the provision of comprehensive decision support services, leveraging data to establish a robust rationale for communication with internal and external stakeholders. This approach enabled us to identify numerous enhancements in products that previously lacked robust support for data analysis, and also empowered us to validate or refute various assumptions made by the product team.Key Accomplishments:- Designed more than 30 dashboards in Metabase and Google Data Studio for both internal and external use, enhancing data visibility and decision-making capabilities.- Engineered AI models with predictive and classification algorithms, revolutionizing how Customer Success and Sales teams identify prime clients for upselling, leading to a significant revenue increase of over R$100k.- Validated and refuted 15+ hypotheses through rigorous testing; strategically disabled or adjusted 10+ features, resulting in a 5% reduction in maintenance costs and boosting customer retention rates from 25% to 45%.

Curitiba, Paraná, Brasil

During this period, I faced the challenge of restructuring the company's support area. I'd created well-defined processes for creating and dealing with support demands, implemented pipeline communications for better alignment and faster customer replies and configured tools for ease technical issues management.Accomplishments include:- Reduced tickets without replies from 50 (Daily) to 0, resulting in 24h reduction of the SLA for support issues.- Established new patterns in action and communication pipelines, resulting in issues return rate from development team by 45%.

Curitiba, Paraná, Brasil

In my dynamic role as a Development Intern in the EdTech sector, I took on multifaceted responsibilities that allowed me to contribute significantly to technical support, solution development, and the enhancement of overall operational efficiency. Achievements:- Resolved complex technical issues, contributing to a positive customer experience and team success.- Executed the deployment of innovative automation scripts, leveraging Python and PowerShell, resulting in a substantial 30% increase in team efficiency and saving 10 hours per week, optimizing resource allocation and driving impactful outcomes.- Streamlined internal communication channels by implementing a centralized knowledge base system; optimized team collaboration, resulting in a 25% reduction in response time to customer inquiries and improved cross-departmental understanding.- Spearheaded MongoDB initiatives, implementing aggregates, views, and shell scripts to enhance technical support capabilities.- Implemented AWS cost optimization strategies for EdTech platforms, resulting in a 20% reduction in monthly infrastructure expenses while maintaining optimal performance and user experience.- Managed DNS setups, contributing to a robust and reliable network infrastructure.- Applied Tableau Prep for effective data preparation, facilitating insightful analysis.- Showcased expertise in data visualization using Tableau Desktop, making data-driven insights accessible to all stakeholders.

Curitiba, Paraná, Brasil

Thriving in the dynamic realm of an advertising company, I had the privilege of contributing to cutting-edge digital solutions that redefined user experiences.Achievements:- Engineered robust frontend and backend solutions in PHP, optimizing performance and functionality of E-commerce platforms; reduced page load time by 40% and increased conversion rate by 25%.- Engineered visually appealing and user centric websites through WordPress, ensuring a positive and seamless online shopping experience.- Developed and implemented chatbots using ManyChat and ChatFuel, resulting in a 50% reduction in customer support response time and a 25% increase in customer satisfaction ratings.- Leveraged the power of IBM Watson to create intelligent chatbots, providing personalized and efficient support to users.

Curitiba, Paraná, Brasil

As a passionate Development Intern in the fast-paced world of E-commerce, I played a pivotal role in advancing digital solutions and contributing to a seamless online shopping experience.Achievements:- Implemented innovative virtual store concepts that led to a 60% increase in online sales and a 25% reduction in overhead costs, driving significant revenue growth for the e-commerce initiatives.- Drove R&D activities in Magento 2, leveraging innovative solutions to optimize functionalities, resulting in a 35% improvement in user engagement and a 10% increase in conversion rates, contributing to significant revenue uplift.- Played a crucial role in the visual and functional maintenance of virtual stores, addressing and correcting bugs, resulting in an error-free shopping experience.