João Santos

João Santos Email and Phone Number

Sub Gerente CRM at Entel @ Entel
chile
João Santos's Location
Santiago, Santiago Metropolitan Region, Chile, Chile
João Santos's Contact Details
About João Santos

I am an experienced BSS Solution Architect and IT Manager for Telco Industries. My drive is to participate in the deploy and maintenance of B/OSS solutions. I am currently working as CRM Manager for ENTEL after their successful Digital Transformation project! I manage the following platforms:- Oracle CX SFA and CPQ- SIEBEL- Oracle Right Now- Docuware

João Santos's Current Company Details
Entel

Entel

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Sub Gerente CRM at Entel
chile
Website:
entel.cl
Employees:
9708
João Santos Work Experience Details
  • Entel
    Sub Gerente Crm
    Entel Apr 2020 - Present
    Chile
    Responsable por:- Gestión de equipos de operación y evolutiva para Siebel CRM, Siebel Marketing y Siebel Loyalty;- Gestión de equipos de operación y evolutiva para Oracle SaaS CX SFA y CPQ;- Gestión de equipos de operación y evolutiva para Docuware;
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  • Ericsson
    Solution Architect
    Ericsson Aug 2015 - Mar 2020
    Chile
    I've ejecuted the following roles:- CRM Solution Architect and Prepaid Design Team Leader for ENTEL Digital Transformation project in the following process: Request to Answer, Complaint to Solution, Problem to Solution, Campaign Management, E2E Account Canonical Entities, Loyalty Program Management;- ADM Manager, managing a team of 32 people on a time material basis for ENTEL Full Stack change requests.
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  • Pt Inovação
    Customer Market & Sales Department Manager
    Pt Inovação Nov 2014 - Jul 2015
    Reporting directly to PT BSS Division Director, I am responsible for the CRM and Business Intelligence Department, managing an 18 resources team and mainly providing services on application administration, corrective / evolutionary support, and turn-key projects (Oracle Siebel and Oracle Business Intelligence applications).Also responsible for the department commercial proposals, with Oracle and other consultant firms partnership, and for the management of external service providers sub-contracted for short or long term projects.
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  • Pt Inovação E Sistemas
    Project Manager
    Pt Inovação E Sistemas Jun 2014 - Jul 2015
    Projects:- 2015 corrective / evolutionary CRM/BI maintenance contract Project Manager for Cape Verde Telecom, Timor Telecom and MTC;- BSS scoping project on JAWWAL, Palestine;- Cape Verde Telecom evolutional requests CRM Project Manager
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  • Pt Sistemas De Informação, S.A.
    Crm Development Manager
    Pt Sistemas De Informação, S.A. Jun 2011 - May 2014
    Lisbon Area, Portugal
    Team Coordination / Budget / Scope and Design of new business requestsProjects:- MTC XXI (2012 to 2014): CRM team leader for MTC Telecom in Namibia.- CVT XXI (2011 to 2012): CRM team leader for Cabo Verde Telecom.
  • Pt Sistemas De Informação, S.A.
    Crm Consultant
    Pt Sistemas De Informação, S.A. Oct 2007 - Jun 2011
    Siebel CRM process design & developmentProjects:- CVTelecom XXI (2009-2010): CRM account management analyst and Siebel 8.1 developer for Cabo Verde Telecom - PTC One (2008-2009): Integration analyst and Siebel 8.0 developer for PT Comunicações.- Doc.Com (2007-2008): Siebel 7.8 developer for PT Comunicações.
  • Novabase Business Inteligence
    Bi Consultant
    Novabase Business Inteligence Aug 2004 - Sep 2007
    Business Intelligence development and support.Projects:- Datamart development based on RAROC (Risk adjusted return on capital) for Banco Espirito Santo (2005-2007);- Quality Data Process for Caixa Geral de Depósitos (2005);- Data Migration for Segurança Social (2004-2005).
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João Santos Skills

Siebel Pl/sql Eai Business Intelligence Telecommunications Integration Crm Requirements Analysis Uml Soa Enterprise Architecture Solution Architecture Data Migration It Service Management Software Project Management Business Process Design Web Services Business Process Itil Telco

João Santos Education Details

  • Oracle Portugal
    Oracle Portugal
    Siebel 8.0 Core Consultant Certification Exam
  • Oracle Portugal
    Oracle Portugal
    Siebel 8.0 Essentials & Case Study
  • University Of Lisbon
    University Of Lisbon
    Information Systems
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Frequently Asked Questions about João Santos

What company does João Santos work for?

João Santos works for Entel

What is João Santos's role at the current company?

João Santos's current role is Sub Gerente CRM at Entel.

What is João Santos's email address?

João Santos's email address is jo****@****ail.com

What schools did João Santos attend?

João Santos attended Oracle Portugal, Oracle Portugal, University Of Lisbon.

What are some of João Santos's interests?

João Santos has interest in Economic Empowerment, Politics, Education, Environment, Human Rights, Arts And Culture.

What skills is João Santos known for?

João Santos has skills like Siebel, Pl/sql, Eai, Business Intelligence, Telecommunications, Integration, Crm, Requirements Analysis, Uml, Soa, Enterprise Architecture, Solution Architecture.

Who are João Santos's colleagues?

João Santos's colleagues are Diego Troncoso, Carlos Villablanca, Cristian Pablo Gelssis, Andres Cuenca Gutierrez, Katherine Beria, Alejandro Muñoz Catalán, Jorge Antonio Sanchez Vergara.

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