Working with Agile Methodology & JIRA Software as Functional Analyst, my primary responsibility is to analyze and understand the functional requirements of a system or software application. I work closely with stakeholders, including business users and technical teams, to gather and document their requirements.• First and foremost, I conduct thorough interviews and workshops with stakeholders to identify their needs and expectations. I ask pertinent questions to gain a deep understanding of their business processes, objectives, and challenges. This allows me to gather comprehensive requirements that align with their goals.• I analyze all documents and improvments to identify any gaps, inconsistencies, or potential issues. I evaluate the feasibility of implementing the requested functionalities within the given constraints, such as budget, time, and resources. This analysis helps me provide valuable insights and recommendations to stakeholders.• Throughout the development process, I actively engage with the technical team to answer any questions, clarify requirements, and resolve any issues that may arise. I provide guidance and support to ensure that the system or application is being developed according to the functional specifications and meets the stakeholders' needs.• Additionally, I play a crucial role in the testing phase. I collaborate with the testing team to create test cases and scenarios based on the functional requirements. I review test results, identify and track defects, and work closely with the development team to resolve any issues.• As a Functional Analyst, I continuously strive to improve processes and enhance the overall efficiency and effectiveness of the system or application. I stay updated with the latest industry trends and best practices, and I apply that knowledge to provide innovative solutions and recommendations to stakeholders.

Working as a QA Team Leader, my role is crucial in ensuring the quality and success of our projects. I take on several key functions to lead and guide my team effectively working with Agile Methodology using JIRA Software.• Team Management: I ensure that everyone is working efficiently, assigning tasks appropriately, and optimizing the team's overall performance. I provide guidance, support, and mentorship to team members, fostering a positive and collaborative work environment.• Project Planning and Strategy: I collaborate with project managers and stakeholders to understand project requirements and goals. I develop comprehensive QA strategies, test plans, and timelines. I work closely with the team to set clear objectives, establish testing methodologies, and define quality standards to meet project deliverables.• Quality Assurance Processes: This includes defining and implementing testing methodologies, best practices, and quality standards. I ensure that our testing efforts align with industry standards and comply with regulatory requirements. I also conduct regular reviews and audits to identify areas for improvement and implement necessary changes.• Test Planning and Execution: I oversee the planning and execution of test activities throughout the project lifecycle. I work with my team to identify test requirements, create test cases, and develop test scripts. I prioritize testing efforts based on risk analysis and project timelines. I monitor and review test results, identify defects, and collaborate with development teams to resolve issues in a timely manner.• Quality Metrics and Reporting: I establish and track key quality metrics to measure the effectiveness of our testing efforts. I analyze data and generate comprehensive reports to communicate QA findings, test coverage, defect trends, and overall product quality to stakeholders. These reports help drive informed decision-making and highlight areas that require attention or improvement.

As a Warehouse Supervisor, my role encompasses a wide range of responsibilities and tasks within the warehouse environment. I am responsible for overseeing and coordinating all activities related to the storage, distribution, and movement of goods and materials.• I supervise and provide guidance to a team of warehouse workers, ensuring that they are properly trained and equipped to perform their tasks efficiently and safely. This includes assigning duties, monitoring performance, and conducting regular evaluations to identify areas for improvement and provide feedback.• I am also responsible for maintaining inventory accuracy. I oversee the receipt, storage, and retrieval of goods, ensuring that inventory levels are monitored and controlled effectively. This involves conducting regular inventory counts, reconciling any discrepancies, and implementing measures to minimize inventory loss or damage.• I am also involved in optimizing warehouse operations. I analyze data and key performance indicators to identify areas for improvement in terms of efficiency, productivity, and cost-effectiveness. I collaborate with other departments, such as logistics or purchasing, to streamline processes and implement best practices.• Communication and coordination are essential in my role. I interact with various stakeholders, including suppliers, vendors, and internal departments, to ensure smooth operations and timely fulfillment of orders. I may be responsible for scheduling shipments, coordinating transportation, and resolving any issues or delays that may arise.• Overall, as a Warehouse Supervisor, my scope of work is diverse and challenging. I play a crucial role in ensuring the smooth functioning of the warehouse, optimizing operations, maintaining inventory accuracy, and promoting a safe working environment. By effectively managing the warehouse team and coordinating with other stakeholders, I contribute to the overall success of the organization.

As an SAP Administrator, I support the Nestle account working on-site with their Warehouse, supporting their business operations.• Ensure operation efficiency by running a series of SAP reports, macros, speaking with different internal stakeholders and perform additional checks to guarantee an agile operation with no interruptions• Carry Process Audit, ensuring everything is tracked in the SAP system and by doing so, be compliant with the dispatcher’s reports of the different Business Units• Deal with different B.Us analysis while reporting the transfer of materials between units performing the correct actions on the SAP system to document all actions• Assist with internal audit, and to prevent issues, run periodically mini audits to catch possible mistakes in advance and guarantee maximum accuracy and compliance• Lease with Finance department to provide them with Billings report, or any other personalized supportive report needed

I started working at Big Bus Tours as a Customer Service Agent, approaching customers face to face to promote and explain all the tours available. I would answer customer queries on the spot while advising them on the best option depending on their preferences and taste to ensure they would have the best experience according to their expectations and desires. After this, I got promoted to Sales Team Leader, where I supported, empowered and incentive the CSRs, by running morning sales huddles and implementing internal sales competitions. • Promoted and generated brand and product awareness while gathering customers to sell our Tour Experiences• As a Team Leader, I guided, trained, and supported the agents to perform better and implement sales techniques with an emphatically approach resulting in the growth of their confidence, performance, and results

• Approached customer face to face promoting the Tour Experiences, Itineraries and Scheduling

I arrived in Ireland at the beginning of two-thousand seventeen. I dedicated myself first to studying English, establishing myself. I soon got the opportunity to support the business’s DCU University run, ensuring the building installations always remain tidy, clean, and organized.

• Feed SAP system with information gathered on-site, reconciling it with stock reports and different SAP accounts• Had administrative access to block and restrain transactions within the different B.Us so I could perform background adjustments, conclude material transfers with units• Traveled across Brazil to perform on-site Audits, ensuring our business partners, stakeholders and other B. Us were compliant and with accurate stock reporting. At the same time I built strong relationships and became their main point of contact• Supervised that the new process and guidelines were always followed to secure compliance and accuracy, and adapted the process and workflows as neededAchievements: Given the length of my employment with Tenneco, I concluded my studies while working there. Having had the opportunity to put into practice, test and verify my course conclusion project's efficiency. I developed a project that was implemented and is currently running. We reduced the Inventory processing time dramatically and made our physical Inventory compliant against the SAP reports by 99.98%. The project’s implementation allowed the best rotation, product usage and risk minimization. This way, we could better control the amounts of inflammable or dangerous raw materials in-house. The system involved the implementation of barcodes and optical readers. I was part of all implementation, employee training and adoption, and implemented adjustments after implementation.

I started working at Tenneco, one of the world’s most prominent designers, manufacturers and traders of emission-reducing clean air performance products and systems for automotive equipment as a Warehouse Operator back in two-thousand eight. I got promoted to an Inventory Assistant, given my hard work, interest in growth, and passion, having volunteered extra hours in different departments to understand the company workflows. I had the opportunity to implement and improve practices, process and given the results achieved, I got promoted again to Senior Stock Controller, being responsible for the Audit processes and for reducing costs.• Implemented Inventory best management practices, like the ABC analysis to plan and execute on time and assure compliance• Supported external stockholders’ Inventory to ensure best management practices were applied as they were like an extension • Assisted with the training of the employees and the adoption phase of the new inventory system and best practices serving as the SME for any question, issue, or day to day operations advisor