As a Cybersecurity Lead, I design and implement strategies to secure IT and OT environments, focusing on incident response planning, vulnerability management, and threat intelligence. I develop awareness and training programs to promote a security-first culture and optimize tools like EDR, Microsoft 365 Security, and Entra ID for robust protection. My role involves safeguarding critical systems through proactive risk mitigation and seamless integration of security measures across the organization.

As an Information Technology Support Manager, I lead and manage technical teams across Networking, Infrastructure, Workplace, and Cybersecurity. My role includes ensuring effective support for internal clients and overseeing the delivery of services in collaboration with technology partners and vendors, maintaining high standards of performance and reliability.

As a IT Infrastructure Team Leader I supervise tasks related to client, networks, servers, hardware, software, security protocols, and system operations. Lead the team in implementing, optimizing, and securing the infrastructure while ensuring smooth day-to-day operations, troubleshooting issues, and strategically planning for future IT needs.

Supervises the team dedicated to assisting large-scale clients within Sonae Arauco. Manage and guide the team, ensuring exceptional customer service, problem resolution, and efficient support delivery for enterprise-level customers.Overseeing operations, fostering team growth, handling escalated issues, and collaborating across departments to enhance customer satisfaction while aligning support strategies with organizational goals.

Overseeing large-scale IT projects. Lead the IT teams, manage resources, and navigate project lifecycles from planning to execution. Ensure on-time, on-budget delivery of complex infrastructure initiatives, aligning technology goals within Casa da Musica strategies for optimal efficiency and quality outcomes.

As Head of Information Technology (IT) I was responsible for leading the Entrematic's (Dítec Group) IT function for Iberia. Define the IT strategy, aligning it with business objectives, and oversee all aspects of technology infrastructure, systems, and operations. I was responsible for high-level decisions on technology investments, cybersecurity measures, digital initiatives, and IT policies. Collaboration across departments, manages IT budgets, ensures compliance with regulations, and drives innovation, aiming to leverage technology to enhance productivity, efficiency, and competitiveness within the company. Also, I was steering the company's digital transformation and are accountable for the performance and success of the global IT department.