Education Manager
Current• Accountable for creating and managing a digital educational platform for global internal and external clients in Portuguese (hedgepointhub.com.br) and English (hedgepointhub.com), acting as the Product Manager/Owner. • Strategizing, leading, and managing training programs digging into data to identify needs and develop content strategy to address issues.• Successfully developing scalable learning solutions within expected deadlines by analyzing learning objectives, identifying the target audience, and transforming technical content into consumable material using LMS, presentations and other resources through effective instructional design, stakeholder and budget management.• Designing and developing educational products aligned with company goals and focused on promoting the comprehension of hedging operations among commodities dealers, monitoring performance indicators.• Implementing and managing the communication strategy for the digital platform, working closely with a multidisciplinary team ans Subject Matter Experts from varied business areas such as finance, commercial, marketing intelligence, UX, and communication.• Conducting market analysis to identify target audience and ensure that solutions are industry-leading. • Accountable for budget management and revenue forecast for educational products.• Managing and partnering with suppliers, analyzing and negotiating proposals, managing schedules and deliveries to ensure the highest quality in alignment with business targets. • Liaising with marketing and sales teams, using the CRM to monitor and maintain the clients’ pipeline.• Managing users’ relationships to ensure the best customer experience.• Accomplished an NPS (Net Promoter Score) of 97% in the Portuguese and 82% in the English platform, with over 200 certifications issued by the company.