Analista De Planejamento
Current
Dec 2024 - Present
AeroLeads people directory · profile
Joao Muraro Email & Phone Number
Operations | QA - Continuous Improvement | Six Sigma Yellow Belt | Business Analytics | CS/CX | BPO
at
Rentcars
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✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Operations | QA - Continuous Improvement | Six Sigma Yellow Belt | Business Analytics | CS/CX | BPO
Location
Curitiba, Paraná, Brazil
Company size
Who is Joao Muraro? Overview
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Quick answer
Joao Muraro is listed as Operations | QA - Continuous Improvement | Six Sigma Yellow Belt | Business Analytics | CS/CX | BPO at Rentcars, a company with 169 employees, based in Curitiba, Paraná, Brazil. AeroLeads shows a matched LinkedIn profile for Joao Muraro.
Joao Muraro previously worked as Analista de Planejamento at Rentcars and Tourism Operations Supervisor at Rentcars. Joao Muraro holds Ciência De Dados, Data Processing And Data Processing Technology/Technician from Fundação Getulio Vargas.
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Profile bio
About Joao Muraro
Quality Analyst professional, with previous experience in Human Resources, Talent Acquisition, Human and Organizational Development, People Analytics, Compensation, Benefits and implementation of HR Management systems areas. Also, working as a HR Consultant.Extensive experience in the automotive, aviation, telecommunications, national and international BPO industry.Experience with management and high performance teams/excellence in B2B and B2C customer service and also customer experience through CRM platforms.International experience with global companies such as Lufthansa, SWISS International Air Lines, Avianca, Qatar Airways, Mindpearl and SYKES Enterprises/SYKES Latin America, Sitel Group, Webhelp+Concentrix.Implementation leader and project manager of HRIS and Meta4 information platform for SYKES Brazil/Latin America.Responsible for the development and implementation of the compensation and benefits plan.Developed skills in the area of analysis and creation of dashboards/reports based on databases and processed in tools such as Power BI, Google Data Studio and Excel with automated visualization.Fluency in Portuguese, English and Spanish (grammar, reading and conversation).Translated with www.DeepL.com/Translator (free version)
Listed skills include Aviation, Crew Resource Management, Airlines, Flight Safety, and 9 others.
Current workplace
Joao Muraro's current company
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Rentcars
15 roles
Joao Muraro work experience
A career timeline built from the work history available for this profile.
Tourism Operations Supervisor
Oct 2024 - Dec 2024
Analista De Qualidade Bilíngue Iii
- Auditoria de atendimento ao cliente B2B e B2C conforme segmento de atuação do cliente;- Análise de melhoria contínua dos processos relacionados à Qualidade, CSAT e DSAT;- Extração, criação e manutenção de dashboard analíticos e estratégicos focados na melhoria contínua dos processos de Qualidade, CSAT e DSAT do cliente e operações;- Identificação de.
Mar 2024 - Oct 2024
Analista De Qualidade Bilíngue Ii
- Auditoria de atendimento ao cliente B2B e B2C conforme segmento de atuação do cliente;- Análise de melhoria contínua dos processos relacionados à Qualidade, CSAT e DSAT;- Extração, criação e manutenção de dashboard analíticos e estratégicos focados na melhoria contínua dos processos de Qualidade, CSAT e DSAT do cliente e operações;- Identificação de.
Sep 2023 - Mar 2024
Supervisor De Operações Internacionais Senior
- Implementação e gestão de operações do cliente chinês de e-commerce SHEIN;- Customer Service/Experience;- Supervisão, gestão e manutenção de resultados dos consultores de atendimento ao cliente;- Manutenção e garantia dos targets, KPI's e SLA's exigidos pelo cliente;- Conhecimento nos sistemas WeCom, ULP (sistema de gerenciamento próprio do cliente) e.
May 2023 - Sep 2023
People & Management Analyst | Recruitment & Selection
- Sólides, Qulture Rocks, Salesforce management systems; - Kenoby, Gupy recruitment and selection platforms; - Monitoring, control and reporting of hiring and firing KPIs; - Control and report of area turnover; - Specific area recruitment and selection; - Development of career paths.
Feb 2022 - May 2023
Hris & Compensation And Benefits Specialist
- Leader of the implementation of the positions and salaries structure, initially for administrative and leadership positions;- Leader of the HRIS platform implementation group;- Leader of the implementation and head of development of the e-Store platform applied to the Sykes Points employee recognition program, a project that won the XXI ABT Customer.
Oct 2021 - Jan 2022
Hris & Compensation And Benefits Specialist
- Implementation leader of the HRIS platform, and HR information control software Meta4. Responsible for configuration, programming, administration and maintenance of all data entered and programmed into the software and platform;- Training instructor of the SitLead (Situational Leadership) program, for the basic formation of new leaders within the.
May 2021 - Oct 2021
Hr Specialist
- Implementation leader of the HRIS platform, and HR information control software Meta4. Responsible for initial setup and gathering all HR data from across the company;- Migration of data from ADP platform to Meta4 with total security and allocation of information in its modules;- Responsible for the launch of HRIS for employee access, correct operation.
Nov 2019 - May 2021
Senior Supervisor
- Senior Supervisor in the HRS - Hotel Reservation Services account, a company based in Köln - Germany, provider of hotel reservation services for corporate clients - B2B. Portfolio of international level clients such as Google, Amazon, World Bank and Airbus. - Supervision and support to the entire team of pre and post service agents; - Quality analysis.
May 2019 - Nov 2019
Senior Operations Supervisor
- Senior Operations Supervisor, responsible for B2B (Business to Business) markets and partner travel agencies in Brazil, Portugal and Spain; People Management; Leader of a group of 50 people speaking Brazilian Portuguese, Portuguese, Spanish and English; Assurance of satisfaction and service excellence to exclusive customers of Lufthansa Group member.
Apr 2018 - Nov 2018
Crm Analyst
- CRM Analyst, operating through the Targenio platform for analysis of incidents before, during and after the customer experience on Swiss flights and structures; logging and handling incidents; negotiating and releasing compensation categories to customers according to each uniquely analyzed case.
Nov 2017 - Mar 2018
International Flight Attendant
. Flight attendant on domestic and international flights.. Ensure the safety, care and comfort of customers.. Preparation of operational reports.. Onboarding of new employees.. Identification of risks and acting if necessary.. Complexity of reasoning and conflict management (Clients and Teams).. Act according to Conduct Guides: Safety, Attentiveness and.
Sep 2015 - Jun 2017
Comissário De Voo
. Flight attendant on domestic and international flights.. Ensure the safety, care and comfort of customers.. Preparation of operational reports.. Onboarding of new employees.. Identification of risks and acting if necessary.. Complexity of reasoning and conflict management (Clients and Teams).. Act according to Conduct Guides: Safety, Attentiveness and.
Sep 2011 - Jul 2015
Comissário De Bordo Internacional
. Flight attendant on international flights.. Ambassador of the Qatar Airways brand in different locations and organizational environments.. Inserting "Magic Moments" into the operational routine, creating unique moments for customers.. Team leadership and accompanying onboarding of new employees.. Elaborate operational and behavioral reports.. Ensure the.
Oct 2009 - Aug 2011
Team & coworkers
Colleagues at Rentcars
Other employees you can reach at rentcars.com. View company contacts for 169 employees →
FC
Francielle Calhari
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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AC
Ana Clara Dias Santos
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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JA
Julia Atanasio
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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JS
Jenifer Santos
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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JS
Jordy Santos
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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MM
Maira Medeiros
Colleague at RentcarsAraucária, Paraná, Brazil, Brazil
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OA
Oussama Ait Tzagzaoute
Colleague at RentcarsMarrakesh, Marrakesh-Safi, Morocco, Morocco
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BB
Bruno Bernardes
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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PP
Pachara Pichayanapakul
Colleague at RentcarsLat Krabang District, Bangkok City, Thailand, Thailand
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VA
Vitoria Aguiar
Colleague at RentcarsFazenda Rio Grande, Paraná, Brazil, Brazil
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Francielle Calhari
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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AC
Ana Clara Dias Santos
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
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JA
Julia Atanasio
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
View →
JS
Jenifer Santos
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
View →
JS
Jordy Santos
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
View →
MM
Maira Medeiros
Colleague at RentcarsAraucária, Paraná, Brazil, Brazil
View →
OA
Oussama Ait Tzagzaoute
Colleague at RentcarsMarrakesh, Marrakesh-Safi, Morocco, Morocco
View →
BB
Bruno Bernardes
Colleague at RentcarsCuritiba, Paraná, Brazil, Brazil
View →
PP
Pachara Pichayanapakul
Colleague at RentcarsLat Krabang District, Bangkok City, Thailand, Thailand
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VA
Vitoria Aguiar
Colleague at RentcarsFazenda Rio Grande, Paraná, Brazil, Brazil
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4 education records
Joao Muraro education
Ciência De Dados, Data Processing And Data Processing Technology/Technician
Google Data Analytics, Data Processing And Data Processing Technology/Technician
Curso Superior De Tecnologia (Cst), Gestão Da Qualidade
Administração, Business Administration And Management, General
FAQ
Frequently asked questions about Joao Muraro
Quick answers generated from the profile data available on this page.
What company does Joao Muraro work for?
Joao Muraro works for Rentcars.
What is Joao Muraro's role at Rentcars?
Joao Muraro is listed as Operations | QA - Continuous Improvement | Six Sigma Yellow Belt | Business Analytics | CS/CX | BPO at Rentcars.
Where is Joao Muraro based?
Joao Muraro is based in Curitiba, Paraná, Brazil while working with Rentcars.
What companies has Joao Muraro worked for?
Joao Muraro has worked for Rentcars, Concentrix, Wiser Educação, Sitel Group, and Sykes Brasil.
Who are Joao Muraro's colleagues at Rentcars?
Joao Muraro's colleagues at Rentcars include Francielle Calhari, Ana Clara Dias Santos, Julia Atanasio, Jenifer Santos, and Jordy Santos.
How can I contact Joao Muraro?
You can use AeroLeads to view verified contact signals for Joao Muraro at Rentcars, including work email, phone, and LinkedIn data when available.
What schools did Joao Muraro attend?
Joao Muraro holds Ciência De Dados, Data Processing And Data Processing Technology/Technician from Fundação Getulio Vargas.
What skills is Joao Muraro known for?
Joao Muraro is listed with skills including Aviation, Crew Resource Management, Airlines, Flight Safety, Aviation Security, Aircraft, Flights, and Airports.
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