João Silva Email & Phone Number

Greater Jakarta Area, Indonesia

Lead all actions of the HR, Marketing, Operations, and IT departments for the establishment and development of the company’s new business units (Diagnostic Imaging Centers and Dental Clinics) through green and brownfield projects.

Greater Jakarta Area, Indonesia

• Having been promoted to lead the Group's operations globally, I managed a team of nearly 400 professionals in several departments, including Logistics, Printing, CRM, Data Management, and IT, in multiple countries.
• Developed and implemented group-wide SOPs for Data Entry, Printing, Lettershop, Warehouse, Fulfillment, Call Center, and Walk-in Customer Service.
• Ensured that OPS and CRM budgets were respected at group and country levels and defined strategies to reduce costs by… Show more Having been promoted to lead the Group's operations globally, I managed a team of nearly.
• Ensured that OPS and CRM budgets were respected at group and country levels and defined strategies to reduce costs by up to 40%, which resulted in savings of €3M in the first year.
• Expanded the business to 3 new countries. Recruited the teams, implemented SOPs, and procured local suppliers and partners.
• Tackled the CRM, Localization, and Logistic challenges to launch cross border operations in 3 continents.

Greater Jakarta Area, Indonesia

• In 2014, I was invited to this startup developing a mail order business in Asia. I built and managed the Operations and CRM departments, implemented all SOPs, and procured and managed suppliers. Was accountable for all.
• Managed the nearly 2,000% growth in production, fulfilment, distribution, and call center.
• Developed the team from less than 20 people to nearly 200, involving call centres, walk-in customer… Show more In 2014, I was invited to this startup developing a mail order business in Asia. I built and managed the.
• Developed the team from less than 20 people to nearly 200, involving call centres, walk-in customer service, data entry, database management, printing, warehousing, and distribution.
• Drove the IT development of the internal ERP system by defining, testing, and approving new modules.
• Promoted to Group COO in less than 2.5 years. Show less

Greater Jakarta Area, Indonesia

• Defined and implemented strategies for the internal and external development of the company.
• Opened branches in 2 new cities.
• Developed partnerships and organized events.

Greater Jakarta Area, Indonesia

Moved to Indonesia to join the Embassy of Portugal in Jakarta. At first, worked on the preparation and coordination of the Portugal-Indonesia Business Forum 2012, where dozens of companies participated together with the Trade Ministers and Presidents of both countries.Following the event, the major focus was on exploring opportunities for investment and.

Braga Area, Portugal

Worked on all the pre-launch activities of the store and performed several warehouse, cashier, and customer service tasks after launch.

Bachelor'S Degree, Management

Activities and Societies: AAUM (University of Minho Students' Union), ADEGE (Management Students' Union)

Business Administration

Activities and Societies: Erasmus Students Association