Ricardo Macedo Email & Phone Number

São Paulo, Brasil

Assignments:● Implement the Operations area, including budget management, teams, facilities, suppliers, and defining flows, processes, and SOP (Standard Operating Procedures).● Establish and maintain KPIs and OKRs for the area, covering recruitment, investment, active projects, and active centers.● Collect and analyze data (industry studies, market research, and documentation) for strategic insights in PowerBI.● Implement and train CRM for commercial and operational teams, and introduce the Project Management tool (ClickUp) with AGILE and SCRUM discipline, covering control, hiring, training, and communication.● Lead the entire process of opening and managing technological parks.● Manage the PMOC (Maintenance, Operation, and Control Plan) in research centers.● Automate the remote temperature monitoring systemAchievements:● Achieved a 25% reduction in overall operational costs through effective budget management.● Negotiated and closed 8 new facility contracts and successfully renegotiated 10 existing contracts, leading to improved supplier relationships and cost savings.● Opened and reactivated 5 clinical research centers, including one dedicated to investigator-initiated research (IIR), significantly expanding the company's research capabilities.● Enhanced company's resilience by securing the approval of 20 new suppliers, diversifying the company's supply chain.● Development and implementation of a real-time remote temperature monitoring system based on IoT, in partnership with ItechMed, revolutionizing the way temperature is monitored in critical environments.● Successful implementation of CRM and team training, meeting 100% of goals in 2022, demonstrating management and leadership skills.● Effective leadership in the opening and management of research centers and technological parks, ensuring compliance with Good Clinical Practices (GCP).

Analândia, São Paulo, Brasil

Assignments● Planning and organizing team activities● Financial planning, control, and support● Negotiating service contracts and acquiring supplies● Developing and managing pricing and packages according to the calendar● Coordinating a team of employees● Developing a property revitalization project and standardizing services● Creating and maintaining business KPIs and OKRs (Vacancy, investment, social media rating, active projects, compliance, and promotion results)Achievements: ● Established a routine plan, promoting collaboration and teamwork, resulting in a 20% increase in productivity after adopting task management.● Coordinated a team of 6 people to renovate 11 chalets, ensuring the project was completed within budget.● Increased revenue by 15% in ocupamcy by adopting more competitive accommodation packages.● Produced social media content, including photos, text, and videos, which increased the company's reach by 25%, generating a 10% increase in bookings.● Increased productivity by 20% through task management, eliminating rework and providing a healthy work environment, resulting in a 50% reduction in customer response time.● Achieved a 50% increase in customer satisfaction after introducing a property revitalization project that received rave reviews, generating a 15% increase in customer loyalty.● Established relationships by creating a portfolio of 18 new suppliers of supplies and services, ensuring the availability of quality supplies and services at competitive prices.

São Paulo

Work carried aout in the animal protein and comodity segment● Market prospection● Order Purchase● Contract negotiation

São Paulo, Brazil

Consultancy provided to Olímpia Group with 5 English units/schools (Wise up/Number One)Position: Administrative ManagerAssignments:● Optimization of operational flows and processes, implementing Kanban in the operation● Deploy from online file system with real-time access.● Reduce operating costs by 10%, with zero layoffs● Supervise the implementation of a para-accounting management platform● Negotiate new contracts for inputs and facilities, as well as renegotiating current contractsAchievements:● Successful in reducing annual operating costs by 12%● Improved performance and customer response time by 97% with response time reduced from 24 hours to 30 minutes● Consulting project delivered on time● Automation of banking operations● Reduction in bank expenses by 60%

São Paulo

French multinational company specialized in trading in the Fresh and Frozen Food segment.Assignments:● Prospect suppliers of animal protein, corn meal● Negotiate and execute export contracts meeting the demands of the Evia Foods SAS group● Plan trips and meetings with suppliers● Structure the Evia Foods office in the United StatesAchievements:● Movement of approximately 2.1 Thousand Tons per month● Turned over 866 thousand USD in business

São Paulo, Brazil

Assignments:● Coordinate maritime shipments and logistics with the office team in France● Negotiate facilities and maritime shipping contracts● Optimize logistics and transportation processes and costs● Responsible for the commercial back office, establishing relationships with suppliers (exporters) and customers (importers)● Participate in the main international food fairs Anuga and Sial as an exhibitor● Prospect logistics partners and establish commercial relationshipsAchievements:● Operational performance gain of 75% with:● Introduction of the 100% digital Operation model, eliminating office operating costs● Migration of 100% of the database and documentation to a virtual environment with real-time access● Partnership established with 16 main logistics agents

São Paulo, Brazil

British multinational company specialized in trading in the food segment.Position: Export Analyst.Assignments● Responsible for the Commercial BackOffice, Logistic Follow-up and control and maintenance of the main KPIs.● Worked with suppliers and Freight Forwarders coordinating shipments in the modalities, FOB, CFR, CIF and EXW.● Contracting and negotiation of freight/export-related services.● Negotiate cost reduction with ocean freight, documentation and services.

São Paulo, Brazil

National company specialized in trading in the food segment.Position: Export Analyst.Assignments:● Logistic follow-up, issuing the necessary documentation for export.● Worked with suppliers and Freight Forwarders coordinating shipments in the modalities, FOB and CFR.

Santos, São Paulo, Brazil

National company specialized in import and export customs clearancePosition: Export AssistantAssignments● Logistic follow-up with the exporting client (industry).● Issuance of the necessary documentation for export (Invoice, Packing List, Cert. Of Origin, Health Certificate, Halal, Bill of Lading) and in special cases, waivers, ECTN or CNCA.● Optimization of the follow-up process and creation of dynamic templates for documentation in Excel.

Mba Executive In Strategic And Economic Business Management, Business Administration And Management, General

Activities and Societies: Workshop: Planejamento Estratégico Workshop: Orçamento Empresarial Workshop: Plano de Negócios

Higher Degree In Technology In Logistics And Multimodal Transport, International Business And Foreign Trade