Leadership of a team of analysts and oversight of the implementation of ERP software systems (Protheus, Winthor, and RM). Quality control and delivery schedule management. Main point of contact between clients, internal team, and external partners, ensuring clear and effective communication.

Leadership of projects in game and application development with a remote team of developers. Ensuring delivery within scope and budget, promoting collaboration, optimizing workflows, and maintaining high quality standards.

Desenvolvimento e implementação de processos de atendimento ao cliente, orientação e supervisão da equipe de suporte. Criação de métricas para monitoramento e garantia da qualidade do serviço e satisfação do cliente e eficiência operacional.