Joao R. Email & Phone Number

Geneva, Switzerland

Leading the AppSec and Red Team. Implementing a Privileged Account Management solution.

Geneva Area, Switzerland

Leading the standardization of the Windows environment and improving the service delivery. On-call incidents have been significantly reduced by using a monitoring strategy and delegation model for tier-1. Produced dashboards for service KPIs and inventory management, augmenting the visibility of the team’s work and performance.Active in incident response and digital forensics for Windows systems. Proactively improved the overall security stance using security assessments and applying best practices documented by CIS, NIST and Microsoft, helping the organization to pass the assurance audit ISAE 3402. Streamlined the Windows updates process, from approval to deployment.

Geneva Area, Switzerland

Technically leading projects on Active Directory, DNS, DHCP and File services for OCHA, OHCHR, UNJSPF, UN Women and WIPO.

Geneva Area, Switzerland

Outsourced to UNICC for managing Active Directory and other Windows services. Notable projects include the implementation of a resource domain to manage customers’ domains using a single account. Developed an adequate delegation model to ensure separation of duties and autonomy for a multitude of teams.Managed Microsoft SQL Server instances while the database team was short on resources.Migration of UNICC’s domain and being a focal point to coordinate actions with Exchange, FIM, Unified Communications and desktop teams.

Porto Salvo

Mainly worked on projects from TCSI partners, such as Dell and Symantec. Implementation of Microsoft, VMware and Symantec technologies.Worked for several months at the Ministry of Justice, implementing and improving server management processes, where I created a server build checklist and a new CMDB to address the new requirements.

Lisbon

Responsible for account management, business development and marketing initiatives. Leading a technical team of eight engineers providing mentoring and empowering the team with the necessary tools and training.Worked as a senior consultant designing architectures and solutions for multiple projects. Promoted the reputation and attention to details to enforce service of excellence.

Lisbon Area, Portugal

Working with Microsoft Consulting Services on migrating services from Novell and OS/2 to Microsoft Windows, and implementing Windows 2000 Active Directory at banks and insurance companies.

Lisbon Area, Portugal

Developing Excel and Access files at the loans department.Producing weekly credit status reports to all branch offices.