Acting on networking, voice, and video collaboration project designs as a pre-sales professional, driving the knowledge of distribution and reseller partners, aiding the integration partner teams. Also helping with public customer biddings, proofs of concept (PoCs), interviewing customers, and creating technical proposals.

Responsible for project development, technical documentation for bidding events, and administration of the business and professional certifications of videoconferencing (Polycom), telephony® (Unify®), networks (HPE), and Virtualization (VMWare); Preparation of Quotation of Materials; Realization of POCs (Proof of Concept) in customer environments; configuration and testing of Polycom and Unify devices; market monitoring; product demonstration; Presentation of Products; Preparation of training;… Show more Responsible for project development, technical documentation for bidding events, and administration of the business and professional certifications of videoconferencing (Polycom), telephony® (Unify®), networks (HPE), and Virtualization (VMWare); Preparation of Quotation of Materials; Realization of POCs (Proof of Concept) in customer environments; configuration and testing of Polycom and Unify devices; market monitoring; product demonstration; Presentation of Products; Preparation of training; Translation of documentation from English to Portuguese; Preparation of technical and commercial proposals. Show less

Support and installation of Unify® telephone systems (Old SIEMENS). Use network and software knowledge to assist the users remotely via VPN and other remote access applications.Responsible for capturing customer calls.External customer service.Support for Windows and Linux systems installation.Dealing with external and internal customers to provide clear customer support