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João Rodrigues Email & Phone Number
Service Excellence Supervisor
at
FARFETCH
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Excellence Supervisor
Location
Braga, Portugal
Company size
Who is João Rodrigues? Overview
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Quick answer
João Rodrigues is listed as Service Excellence Supervisor at FARFETCH, a with 4295 employees, based in Braga, Portugal. AeroLeads shows a matched LinkedIn profile for João Rodrigues.
João Rodrigues previously worked as Senior Customer Service Advisor at Farfetch and Customer Service Advisor at Farfetch. João Rodrigues holds Postgraduate Degree, Human Resources Management, 16.2 from Universidade Do Minho.
Company email context
Email format at FARFETCH
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FARFETCH
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Profile bio
About João Rodrigues
If I had to highlight one strength it would be empathy. It's often not seen as a major skill in the workplace. To that what I have to say is: Have you ever tried to work with someone who can't place themself in your shoes?
Current workplace
João Rodrigues's current company
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Farfetch
4 roles
João Rodrigues work experience
A career timeline built from the work history available for this profile.
Senior Customer Service Advisor
-Daily procedural support and coaching of a team of more than 50 advisors-Daily handling of customer escalations both by phone and via omnichanel tickets-Support Management team in operational and supervision tasks such as monitoring team KPIs, schedule adherence, training and coaching, task planning.-Support service improvement, including Knowledge Base updates and alignment; and customer comms creation and updates.-Align with other internal teams for customer queries… Show more -Daily procedural support and coaching of a team of more than 50 advisors-Daily handling of customer escalations both by phone and via omnichanel tickets-Support Management team in operational and supervision tasks such as monitoring team KPIs, schedule adherence, training and coaching, task planning.-Support service improvement, including Knowledge Base updates and alignment; and customer comms creation and updates.-Align with other internal teams for customer queries escalations as well as process alignment.-JIRA tickets creation to escalate customer queries as well as operational needs.-Complete call/ticket quality analysis.-Liaise with Legal team on specific customers' escalations-Assist and lead onboarding sessions for new hires on the company.-Support the recruitment process by performing earlier steps of candidates screening and interviews. Show less
Customer Service Advisor
- Be the face of the company by handling Customer Service related queries via inbound and outbound calls, email and Social Media (Twitter & Facebook).- Assist with pre-sale queries & handle sales via phone.- Liaise with other internal teams to resolve customer queries in an effective and timely manner.
Jun 2019 - Mar 2022
Senior Customer Support Advisor
Main Tasks:- End-user technical support via inbound and outbound calls for a world leading company in the market of smartphones, computers and tech-gadgets.- Assisted with queries and technical troubleshooting.- As a later promoted Senior Advisor, also handled customer escalations on more complex technical issues and complaints.- Active tech training & learning to keep up with new technologies and software updates.Additional Tasks performed:- Technical landing… Show more Main Tasks:- End-user technical support via inbound and outbound calls for a world leading company in the market of smartphones, computers and tech-gadgets.- Assisted with queries and technical troubleshooting.- As a later promoted Senior Advisor, also handled customer escalations on more complex technical issues and complaints.- Active tech training & learning to keep up with new technologies and software updates.Additional Tasks performed:- Technical landing support for new-hires - would have a team of new advisers assigned to have my technical support on their first live weeks and through occasional times. Show less
Jan 2017 - May 2019
Team & coworkers
Colleagues at FARFETCH
Other employees you can reach at farfetch.com. View company contacts for 4295 employees →
MM
Mia Montoito
Colleague at FarfetchGuimarães, Braga, Portugal
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LS
Luís Sarmento
Colleague at FarfetchGreater Guimaraes Area, Portugal
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DM
Diana Martins
Colleague at FarfetchGuimarães, Braga, Portugal
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JC
Joana Castro
Colleague at FarfetchBraga, Portugal
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LF
Luis Fernandes
Colleague at FarfetchPorto, Portugal
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AG
Alexandre Gonçalves
Colleague at FarfetchPorto, Portugal
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PL
Philip Lawson
Colleague at FarfetchLondon, England, United Kingdom
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FS
Filipe Simões
Colleague at FarfetchMatosinhos, Porto, Portugal
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LM
Luís Miguel Silva
Colleague at FarfetchVila Do Conde, Porto, Portugal
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CC
Cristiana Camilo
Colleague at FarfetchPorto, Portugal
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Mia Montoito
Colleague at FarfetchGuimarães, Braga, Portugal
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LS
Luís Sarmento
Colleague at FarfetchGreater Guimaraes Area, Portugal
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DM
Diana Martins
Colleague at FarfetchGuimarães, Braga, Portugal
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JC
Joana Castro
Colleague at FarfetchBraga, Portugal
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LF
Luis Fernandes
Colleague at FarfetchPorto, Portugal
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AG
Alexandre Gonçalves
Colleague at FarfetchPorto, Portugal
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PL
Philip Lawson
Colleague at FarfetchLondon, England, United Kingdom
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FS
Filipe Simões
Colleague at FarfetchMatosinhos, Porto, Portugal
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LM
Luís Miguel Silva
Colleague at FarfetchVila Do Conde, Porto, Portugal
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CC
Cristiana Camilo
Colleague at FarfetchPorto, Portugal
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2 education records
João Rodrigues education
Postgraduate Degree, Human Resources Management, 16.2
Bachelor'S Degree, Applied Languages, 14
FAQ
Frequently asked questions about João Rodrigues
Quick answers generated from the profile data available on this page.
What company does João Rodrigues work for?
João Rodrigues works for FARFETCH.
What is João Rodrigues's role at FARFETCH?
João Rodrigues is listed as Service Excellence Supervisor at FARFETCH.
Where is João Rodrigues based?
João Rodrigues is based in Braga, Portugal while working with FARFETCH.
What companies has João Rodrigues worked for?
João Rodrigues has worked for Farfetch and Manpowergroup.
Who are João Rodrigues's colleagues at FARFETCH?
João Rodrigues's colleagues at FARFETCH include Mia Montoito, Luís Sarmento, Diana Martins, Joana Castro, and Luis Fernandes.
How can I contact João Rodrigues?
You can use AeroLeads to view verified contact signals for João Rodrigues at FARFETCH, including work email, phone, and LinkedIn data when available.
What schools did João Rodrigues attend?
João Rodrigues holds Postgraduate Degree, Human Resources Management, 16.2 from Universidade Do Minho.
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