• Accountable for overseeing all property operations from planning through to opening. Includes regularly meeting Airport Authorities and Airlines, as well as trying to close deals with new airlines flying to Macau.• Budget control including all outlet expenditure/expenses. Includes carrying out Profit and loss analysis.• Reviewing/assessing training requirements before suggesting appropriate programs to ensure optimum staff performance. • Providing supervision, leadership and motivation to 80 employees in order to maintain performance and achieve set targets. Reporting to Group Operations Director.• Developing clear and achievable project objectives encompassing deliverables in budgets, schedules, recruitment and quality by liaising closely with senior management. • Producing forecasts of the operation to give a breakdown of performance before advising senior management of any actions that need to be taken.• Identifying efficiencies and cost savings across the business achieving buy in from management team.• Monitoring progress and profitability of operations before looking at ways to achieve best practice. Includes responsibility for streamlining cost analysis procedure.• Managing the day to day operations of Macau outlets including Macau PPL Lounge, Air Macau Lounge, Allways Meet & Greet as well as 7 VIP Rooms.Notable Achievements:• Successfully opened new lounges in various locations including in London, Rio de Janeiro, Phnom Penh and Macau.

• Responsible for all pre-opening activities covering providing design consultancy, following up on construction, managing vendor relations, purchasing, maintaining equipment, operations, staff recruitment, training and sales and marketing.• Implementing company policies, work procedures and systems.• Liaising with business partners and striving to build excellent relationships with the aim of improving the proposition of the company within the market. • Ensuring all communication between peers, staff and management is objective and transparent. Supporting the purpose of the department in doing so.

• Managing and motivating 28 staff members in a hotel consisting of 23 rooms and apartments, restaurant/bar, conference room, Spa treatment room and 2 swimming pools.• Identifying and resolving operational problems, managing contractors and suppliers and facilitating regular meetings with meetings with the HOD.• Strategising methods to maximise revenues through effective business planning and subsequently maintaining statistical, sales and financial records. Includes explaining current P&L.

• Suggesting and implementing promotions/events before ascertaining levels of success.• Identifying customer concerns and liaise with team members to bring about improvements in both internal and external customer journey processes. • Reviewing/assessing training requirements before suggesting appropriate programs to ensure optimum staff performance. • Offering beverage and food services, promoting company products in line with company sales plans. Involved in menu design and new product procurement.Details of my earlier roles can be request through a copy of my CV at joaosoeiro@hotmail.com