Joaquim Fernando Email & Phone Number

Significant experience in the areas of Service Management, Procurement, Purchasing and After-Sales Services, with emphasis on skills of Business and Team Management and Customers and Partners Negotiation, focusing on Customer Satisfaction, Cost Control and Financial Management.Integrating and managing multidisciplinary and virtual teams, with mainly international report and work in multitasking environment.Development of innovative projects, including customer support services through online channels, and differentiator services to support directly end customers.Reengineering of the entire Nokia Portugal after-sales structure, and implementation of a pioneering service network with country coverage.Successful implementation of the internal suppliers’ evaluation process, of new suppliers’ selection and reduction of the purchasing department's budget.Implementation of the international customer support service (VW; Sokda; ELLI) to support the German, Italian, Spanish and French market.With a degree in Electrical and Computer Engineering, a Certification in Service Manager, a Certification in Leadership and an Executive Master in Digital Marketing.