Joaquin Amparan Email & Phone Number

San Diego, California, United States

I oversee a diverse multi-million-dollar portfolio, catering to clients in the Pharmaceutical, Medical Devices, Beauty/Cosmetics, and CPG industries across the US West Coast and LATAM. My primary focus is enhancing client and account success through advanced Automation, Quality Control Vision Inspection systems, Serialization, and SaaS capabilities.My role involves business development and strategic account management by identifying opportunities for manufacturing, packaging and quality control optimization within our accounts. This includes selling and supervising implementations aimed at automating processes, enhancing product quality control, traceability, track and trace, serialization and ensuring FDA compliance. As the main point of contact, I oversee account support and coordinate cross-functional team efforts among Engineering, Project Management, Data Engineering, Marketing, IT, and Sales.Key achievements include increasing average year-over-year account spending in the US market by 20% in 2023 through strategic business development and account management, identifying +$2.8M in new project opportunities in the Mexican, Puerto Rican, and Costa Rican markets, and securing +10 new clients, primarily in the Pharma and Medical Devices sectors. My initiatives have also boosted client satisfaction by 30% and streamlined in-app issue resolution, reducing resolution times by 70%.Additionally, my role encompasses upselling and expansion, project management, R&D, developing RFPs, and representing the company at key industry events like Pack Expo, WestPack and Interphex. My effective use of Salesforce for account management, Jira and Confluence for project management has been crucial in these accomplishments.

San Diego, California, United States

As primary point-of-contact for Fortune 100 USA, LATAM, and Europe clients, drive strategic account management, client success, and project management, collaborating with cross-functional teams in China, USA, and Canada to translate client requirements into actionable priorities for Engineer and Operating teams. Technology focus: AI, ML, computer vision, & Edge recognition.► Expanded CPG US Fortune 100 account into Brazil & Mexico, enhancing data visibility and competitive advantage with computer vision and AI solutions. Negotiated contract and supervised 3-phase rollout with test, proof-of-concept (POC), and national deployment on high-frequency store channel.► Attained 200% vs. yearly target on new products quota by upselling new price recognition and planogram compliance services to CPG and Technology retail clients.► Boosted client satisfaction by 30% YoY by streamlining project delivery across USA, China, and Europe teams.► Grew contracts by 40% YoY on average through relationship-building, negotiation skills and opportunity detection.► Decreased in-app issue resolution time by 70% by expediting root-cause analysis and escalation to appropriate Data Engineering teams using Jira, Confluence, and GitLab.► Immediately assumed business development leadership role at 2021 grocery industry conference when BD team member didn’t perform as expected, coordinating junior staff, materials, and presentations, to deliver a successful and fun event.

Barcelona, Catalonia, Spain

Developed sales plans and budgets while mentoring and guiding 3 Account and 2 Sales Executives to outperform KPIs, reducing employee turnover by 50%.► Landed 18-month contract and 50% extra revenue (over a fixed contract) with important prospect by offering POC based on clicks rather than a fixed fee to overcome budget-related resistance. ► Crafted new business development plan that brought in 35 new clients, including Fortune 500s like Office Depot, Petco, Home Depot, HEB, 7-Eleven, and Best Buy.► Augmented average client annual investment by 33% YoY and +20% on new product implementations by initiating a key account management process.► Delivered +8% unique visits and +25% seconds per page by identifying and prioritizing website opportunities.

Remote

Nurtured relationships with C-suite while strategically managing 18+ key accounts, including Sanofi in 5 countries, Hasbro, Bridgestone, Nivea, Comex, New York Life, and others for SaaS video interviewing services.► Instituted weekly internal events to change “cold” culture into friendly atmosphere for new hires and promote open communication across all levels, including C-suite, yielding significant improvement in employee retention. ► Drove 10+ key account renegotiations with average investment increase of 36% YoY, beating 2015 sales goal by 25%.► Obtained 17 new clients in first year (42% above target), improving prospect vs. closure ratio by 15% through new methodology.► Increased visibility and clicks on candidate applications by 10% by implementing innovative 180-degree strategy involving social media and API compatibility.

Mexico City, Mexico

Steered key market research project implementation and teamed with Sales to create shopper-focused strategies based on fundamental insights, yielding 5% sales volume, 3% value, and 15% shelf space growth (2011) for specific categories and brands.► Worked with Nielsen, TNS, and Kantar to build a tool that identified actionable shopper insights based on gathered data and 50+ attributes comprising customer shopping trips, and translated them into sales plans.► Lifted ROI by 20% through projects focused on sales fundamentals analysis, opportunities identification, and implementation proposals.► Stimulated 11% savings by recycling global projects, including various platforms and tools.► Introduced successful monthly newsletter to share new projects and increase cross-departmental visibility, which was adopted by multiple regions.