• Respond promptly and professionally to customer inquiries via phone addressing their needs and providing accurate information.• Handle and resolve customer complaints, issues, and requests with empathy and efficiency, ensuring a satisfactory resolution for both the customer and the company.• Maintain in-depth knowledge of our products, services, and company policies to provide relevant and accurate information to customers.• Accurately record and update customer interactions and transactions in the CRM system, ensuring detailed and clear records.• Conduct follow-up communications with customers as needed to ensure their issues have been resolved to their satisfaction.• Work closely with other team members and departments to address customer concerns and improve service processes.• Collect and report customer feedback to help identify trends and areas for improvement in our products and services.• Participate in training sessions and workshops to stay updated on product changes and enhance your customer service skills.

• Handle incoming customer inquiries through various channels, providing accurate and timely information or resolving issues based on client requirements.• Address customer complaints, troubleshoot problems, and provide solutions that align with client policies and procedures, aiming for first-call resolution where possible.• Follow client-specific protocols and guidelines to ensure consistent service delivery and maintain the client's brand reputation.• Record detailed notes and update customer interactions in the CRM or ticketing system, ensuring accurate and thorough documentation for follow-up and quality assurance purposes.• Gather and relay customer feedback to help improve service quality and client satisfaction.• Work closely with team members and supervisors to address complex issues and contribute to a collaborative work environment.• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and adherence to service level agreements (SLAs).• Participate in training sessions and workshops to stay updated on client-specific changes, product knowledge, and industry best practices.