Joaquin Gutierrez Email & Phone Number

Roseland, New Jersey, Us

St. Louis, Missouri, Us

Progressed internally from Senior Sales Executive to Assistant Sales Manager based on outstanding performance and contributions. Assisted in providing leadership, development and training for a staff of 7 to ensure the attainment of challenging sales and growth goals. Held direct accountability for overseeing the full sales cycle from customer prospecting, product promotions, financing and after-market/F&I (finance & insurance) product sales. Developed and implemented training roadmaps and materials to educate sales staff on company procedures, processes and protocol, as well as regulatory standards related to the sales process. Identified and established partnerships with local credit unions and rental branches to obtain quality leads; built a profitable partnership with Pima Federal Credit Union, yielding $1M in new revenue. Designed a plan for improving sales numbers utilizing existing processes and tools provided by corporate. Aligned sales executives with Enterprise standards and coached them in utilizing all resources to close sales. Introduced team building and employee engagement initiatives, which resulted in improved morale. Drove a 15% YOY sales growth during tenure, contributing to $700K in annual profit. Increased back-end sales, driving a 35% growth per unit within 1 year for after-market and F&I products, including insurance, gap protection, extended service plans and after-market protection services. Wrote grants for local non-profit, securing 2 $1,500 grants from Enterprise for the foundation. Participated in the mentorship program, providing mentoring, coaching and guidance for new hires. Achieved and maintained a 100% customer service rating throughout tenure. Received multiple Sales Consultant of the Quarter awards based on sales and service results.

Promoted to lead daily branch operations for this high-volume rental car office; other titles held include assistant manager, management assistant and management trainee. Provided strategic leadership of all daily operations, including sales, marketing, customer service, financial functions and performance management. Built, trained, developed and managed a staff of 5 responsible for performing daily operational functions. Facilitated monthly performance meetings and evaluations to identify weaknesses, implementing additional training and coaching as required to drive internal improvements. Exceeded customer expectations by establishing a customer-focused, service-oriented environment, leading to 100% service rating. Oversaw and maintained a fleet of up to 200 vehicles, coordinating all maintenance functions as required.

Tucson, Arizona, Us

Prepared and served alcoholic beverages to clientele, making recommendations based on their requests. Provided fast, friendly and professional service to all customers to improve overall satisfaction. Ensured compliance with established safety and sanitation guidelines, as well as food/beverage preparation standards. Built and maintained a loyal customer base by providing quality service within a relaxing atmosphere. Selected to take on leadership role, serving as Manager on Duty intermittently in the absence of Bar Manager; provided supervision and support for all staff, ensuring the delivery of quality service and attainment of sales goals.

Northbridge, Wa, Au

Directed bartending operations, overseeing quality beverage service, scheduling, inventory management and customer service. Supervised and trained a team of 15 bar and wait staff, providing ongoing coaching, support and guidance. Built strong customer relationships that drove retention rates and helped increase sales. Oversaw purchasing functions and inventory control of all beer, wine and spirits. Assisted bartenders with daily tasks, including handling customer complaints and escalations.

Bachelor Of Arts - Ba, Economics

Associate Of Arts - Aa, Business Administration