Joaquin Heras Email & Phone Number

Fontana, California, United States

• Reporting to the Director of Sales and Regional Vice President, responsible for supporting the regional sales team to enable growth and improved sales productivity through efficient process, value-added information and.
• Act as Territory Administrator of SugarCRM for Southern California.
• Own the end-to-end process of tracking sales funnel and operational metrics, deliver techniques to improve funnel performance to sales leadership.
• Track, Analyze, and Present KPIs… Show more
• Track, Analyze, and Present KPIs such as Pipeline Growth, Market Share Reports, Participation and Win/Loss rates.
• Create and curate dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas for improvement.

Fountain Valley, California

• Coordinate with the Vice President of Sales, Sr. Director, Sales Operations, and the Sr. Executive Assistant of Accounting to manage, process, and track all Requests for Finished Goods (RFG’s). Create and distribute.
• Create and track international Test & Evaluation (T&E) orders for potential bid… Show more
• Create and track international Test & Evaluation (T&E) orders for potential bid opportunities.
• Communicate with Security and Compliance to resolve order/document issues pertaining to suppressor orders.
• Notify Customer Service (CS)/Inside Sales Representatives (ISR’s) of expiring federal licenses needed to submit suppressor orders to the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) for approval.
• Handle processing credits, creation of RMAs, issuance of Credit Memos, Price Adjustments, Miscellaneous Credits, Credit/Rebills and Credit Card refunds via PayPal Payment Manager.o Physically and electronically collect.

Huntington Park, CA 90255

• Created daily/monthly/quarterly/annual ad hoc reports (Sales, Inventory, Financial, etc) through Microsoft Excel.
• Analyzed prior sales metrics to optimize profits through outlining significant factors customers find in the pre-used vehicle sector.
• Prepared yearly forecasting reports to estimate sales volume.
• Designed a referral system through discount coupons for marketing, profits increased roughly 30% in Q3 and Q4 of 2015.
• Led an initiative which involved incentivizing… Show more
• Led an initiative which involved incentivizing repeat customers with loyalty rewards, profits increased slightly (roughly 6%) for 2017. Show less