Joar Basan Email & Phone Number

Email and/or Phone Management: Respond to customer inquiries, complaints, and requests received via email promptly and professionally, adhering to established response time standardsOrder Management: Assist customers with order-related inquiries, including order status, tracking, cancellations, modifications, and returns. Provide accurate and timely information to customers regarding their online purchasesIssue Resolution: Identify customer issues and concerns accurately, troubleshoot problems, and resolve them effectively to ensure customer satisfactionCustomer Relationship Management: Build rapport and establish trust with customers by demonstrating empathy, patience, and professionalism. Maintain a friendly and positive attitude throughout all interactionsEscalation Management: Identify and escalate complex or unresolved issues to the appropriate teams or supervisors, ensuring timely resolution and customer satisfaction

• 

  University Of Manila

  Marketing/Marketing Management, General