Joas Christian Susanto Email & Phone Number

In recent years, there has been a significant evolution in IT security practices, moving from a centralized to a more decentralized approach. This shift has been fueled by widespread cloud adoption for cost efficiency, the proliferation of SaaS applications, and governmental support for remote work initiatives. Together, these factors define today's dynamic IT security landscape.However, this adaptation presents its challenges. Security has become increasingly complex and difficult to manage, demanding innovative strategies to protect sensitive data effectively.Addressing these challenges is my personal commitment. Around the clock, my dedicated team and I strive to deliver state-of-the-art security solutions and consulting services, ensuring businesses are well-prepared for the evolving demands of IT security.My expertise spans several critical areas:- Managed Detection and Response (MDR), integrating Extended Detection and Response (XDR), Network Detection and Response (NDR), and Endpoint Detection and Response (EDR).- Security Operations Center (SOC) services covering comprehensive protection across network and application layers.- Zero Trust Solutions, including Secure Access Service Edge (SASE), Cloud Access Security Broker (CASB), Secure Web Gateway (SWG), Firewall as a Service (FWaaS), and Zero Trust Network Access (ZTNA).- Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM).- Data protection strategies like Data Classification, Data Loss Prevention (DLP), and Digital Rights Management (DRM).- Mobile Application Management (MAM), Mobile Device Management (MDM), and Mobile Threat Defense (MTD).- Virtual Desktop Infrastructure (VDI) solutions.- Penetration Testing services, employing both automated and manual methodologies.- Cloud Transformation initiatives encompassing Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Function as a Service (FaaS), and Software as a Service (SaaS).Through these specialized services, I aim to strengthen organizational resilience against emerging cybersecurity threats and empower clients to navigate the complexities of today's IT security landscape with confidence.

Listed skills include Networking, Cisco Technologies, Data Center, Servers, and 10 others.

• 

  Soc Manager

  Ensign Infosecurity

  Feb 2024 - Present - Jakarta, Indonesia

  ● Oversee the SOC’s daily operations and enable SOC teams to meet SLAs for all applicable deliverables.● Develop and maintain SOC policies and standard operating procedures.● Lead the SOC action approval chain.● Take a leading role in designing, developing and implementing new service offerings, as well as updating existing service offerings.● Identify and manage potential, current operational issues, risks and take corrective action● Assist in the… Show more ● Oversee the SOC’s daily operations and enable SOC teams to meet SLAs for all applicable deliverables.● Develop and maintain SOC policies and standard operating procedures.● Lead the SOC action approval chain.● Take a leading role in designing, developing and implementing new service offerings, as well as updating existing service offerings.● Identify and manage potential, current operational issues, risks and take corrective action● Assist in the developing and operating ongoing training programs designed to help advance our analysts’ careers and our company’s growth● Manage SOC personnel including enforcing operational controls and shift management● Make staffing decisions regarding the SOC team● Provide direction and vision to improve SOCs effectiveness, including motivating people to perform, listening to the team, providing feedback, recognizing strengths, identifying automation opportunities, reducing alert fatigue and providing adequate challenges to staff to maintain innovative growth culture.● Work as a liaison between the SOC Team, other departments, and upper management.● Manage relationships with our customers’ in-house operations teams and lead operational interactions/cadence with client management.● Manage service deliveries and onboarding with the delivery team.● Design and operate a continuous service improvement and optimization program to ensure SOC is maintaining quality standards surpassing relevant industry benchmarks/best practices.● Develop and adhere to actionable security KPI metrics which displays SOC’s value to client. Show less