Skill Set:Hands-on working experience in Symantec Endpoint Protection. Worked in Dedicated Threat Handling Team.Worked on different McAfee Products.Good understanding of networking concepts.Good in Windows and Linux operating systems.WORK EXPERIENCE: McAfee (9 months as CW and 1 year and 11 months in permanent role)Worked as Technical support engineer in SIEM for 1 year and 9 months. My responsibilities is to provide support to Mcafee SIEM Devices (ESM/ELM/ERC & ACE). This role is involved in direct interaction with client and users to collect the requirements and prepare requirements specification documents. Responsible for performing root cause analysis for the detected incidents. Help customers to Identify threats/attacks by real time monitoring on SIEM tool (Log Monitoring) Troubleshooting day to day issue by providing remote support on the SIEM and Handling service requests tickets and providing resolution within the specified SLAs. Worked closely with the product engineering team, product management team to resolve critical issues Helping customer to configure SIEM tools to collect logs from various network devices. Investigation on the anomalies and report it to client, eliminate false positives and provide a detailed view to the client with the impact and recommended actions.  Worked as Technical support engineer (CW) for Dynamic Endpoint McAfee for 9 months. Work Summary: Endpoint security (ENS), ATP, Trained on ePO, McAfee MOVE. Handling issue related to Virus Scan Enterprise, Endpoint Security on Linux and Windows. Managing, Virus Scan Enterprise, Endpoint Security, McAfee Endpoint Security Adaptive Threat Protection (ATP), Endpoint Security Threat Protection (Linux and Mac)Assisting customers with the latest outbreak for Ransomware or MalwareProviding customers with RCA for Malware and Ransomware outbreakResearch File and Web Reputation information using McAfee Global Threat Intelligence (GTI) and internal resources. Handling issue related to McAfee ePolicy orchestrator. Managing Dashboards, queries and reports, policy catalogs and endpoint through ePolicy orchestrator Worked as Senior Technical support Engineer at Concentrix India Pvt, (Synnex Corporation) since June 2016 to Nov 7 2018Roles & Responsibilities:Senior Technical Support Engineer for Symantec Endpoint Protection (Dedicated Threat Handling Team).Representing Symantec in addressing End users needs in dealing virus & malware using Symantec Endpoint Protection.