Job Willman Email & Phone Number

Indianapolis, Indiana

• Manage 6 – 9 client unique relationships and projects ranging from $1,500 - $90,000 in value daily, consisting of 2 – 3 internal team members per client project
• Earned Qualtrics Customer Experience (CX) Expert Certification in June 2019
• Investigate, troubleshoot, and diagnose technical or visual issues with Qualtrics software
• Perform quality assessments on surveys and dashboards prior to launch through rigorous testing, ensuring product interacts with respondents according to client’s request
• Manage and schedule client communications for project launch, progress reports, final presentations, and continuing case management
• Analyze open text responses by creating a categorical model to understand customer and employee insights

Indianapolis, Indiana, United States

Edinburgh, IN

• Promoted to Manage the Cash Wrap: handle returns, exchanges, and price changes
• Onboarding: train new associates on cashier processes and activities
• Collaborate with Store Management: communicate improvement strategies around the store (layout, promotions, sales, etc.)

Edinburgh, Indiana

• Provided excellent customer service to help customers find what they were looking for and increase their product knowledge
• Helped scan every store item for inventory control
• Processed shipment and place them on the floor or in the back-stock

Columbus, Indiana

• Tutor students who are struggling and often frustrated with math classes including: Introductory Algebra and Algebra
• Provide assistance with homework or exam preparation
• Manage up to ten students at one time

Edinburgh, Indiana

• Provided excellent customer service to help customers find what they were looking for and increase their product knowledge
• Helped scan every store item for inventory control
• Processed shipment and place them on the floor or in the backstock
• Received employee of the month award

Indianapolis, Indiana Area

• Drafted, edited and proofed promotional materials
• Coordinated marketing/donor recruitment promotions and asset inventory and distribution
• Tracked/recorded performance results and variances of completed promotions
• Researched Indiana Blood Center geographies for possible promotions and partnerships
• Planned and delivered presentations to internal staff on a current marketing initiative

Columbus, Indiana

• Conducted research that contributes to social media strategy
• Assisted with development and execution of a monthly calendar of posts to social media platforms
• Created copy and PowerPoint slides for digital displays
• Gathered information and writing copy for web pages
• Conducted verbal and written interviews with students and alumni
• Other marketing and communications efforts as directed by Division

Edinburgh, Indiana

• Opened a brand new store in Edinburgh
• Used my knowledge of fashion trends to enhance customers shopping experience
• Helped with seasonal inventory
• Processed shipment to increase product knowledge

Columbus, Indiana

• Answered phone calls that would come in the general IUPUC phone number and redirect to the appropriate departments
• Guided helped guests and students find the rooms and places they were looking for
• Input data into Excel spreadsheets pertaining to Scholarships and Financial Aid

Bachelor Of Science, Business; Marketing, 3.6

Hs, 3.96