- Part of Corporate Application team to support company's application such as Salesforce, Workday, Cornerstone, Brainshark, Okta, Echosign, Box and etc.- Provide solution design and analyze business problem to be implemented in Salesforce.- Execute system configuration changes based on customer needs in compliance with governance models and best practices.Also, tests, debugs software and documents programs.- SCRUM method and SDLC to implement individual projects from business users.- Work with cross functional teams to support the implementation and integration of Cloud based solutions within the scope of prioritized activities.- Liaise with constituents to understand business problems in order to assess and propose process and technology solutions.- Build reports and dashboards within Cloud based applications to inspect, measure and support key business needs- Collaborate with Project Managers, Sponsors and Key Constituents on tasks related to planning, scheduling and activity coordinationSalesforce.com projects:- Project Management and Time Tracking tool.- Setup Conga to auto generate Quota Agreement for Sales Rep, schedule report for Professional Services, Customer Success and IT Team.- Case Management- Knowledge- Connect Salesforce with Cornerstone- Global Compensation Planning- Zenith Project (Migration of CRM Dynamic to Salesforce)

•Part of System Admin for Salesforce and act as a Level 3 global support on issues that are reported from business. •To work with developer team and configurator team to rollout features.•To work closely with STG team to ensure testing readiness on the functionality without error for each deployment release and according to business requirement. •To provide feedback on Salesforce functionality to Business Analyst and Architect regarding on business process improvement.•Create and maintain document for all activity pertaining to system admin.•Act as liaison with SFDC support to resolve issue needing escalation.•Provide admin training to L1 support and new staff on-boarding.•Administer and maintain the SFDC environments to Dell's standards, policies and procedures.

•To provide business analysis and decision support such as measurements of actual results against expectations, analyzing the volumes and revenues for brand, industry and geography.•Provide others operation support such as develope new report for pipeline management to Country Sales Leader and Sales Operation team. •Active participation in supporting the ASEAN countries in monthly testing on Customer Relationship Management Solution & Delivery and Opportunity Management processes and execute all audit requests as well as become the focal point in ASEAN Corporate Audit.•Drive the enablement session on in Customer Relationship Management Solution & Delivery and Opportunity Management processes to ensure Sales Professionals understand the process and the implication of incompliance.•Drive the improvement of the CRM Siebel functionality, usability by coordinating feedback and also participant on any CRM Siebel in User Acceptance testing.•Provide L2 support on CRM Siebel regarding on feature and functionality issue.

•Support the Sales Leaders and Sellers on pipeline management and opportunity management.•Develop sales reports to ensure the business is on tracking in monthly, yearly and quarterly. •Support any matters regarding on Customer Relationship management – Siebel activities such as access control and opportunity management.•Provide the guidance and education to Sales Leaders and Sellers on internal sales tools, processes and methodologies in order to provide high standards of operation performances to improve seller’s productivity.