As an experienced recruitment professional, I excel in managing the full recruitment cycle, from jobrequirements analysis and talent sourcing to interviews, selection, and onboarding. My role also includesenhancing employer branding and conducting offer negotiations.Key Achievements and Responsibilities:• Talent Sourcing and Headhunting - Successfully sourced and attracted top talent for IT/Developer, managerial, and C-level roles, utilizing proactive headhunting strategies.• Client Relationship Management - Built and maintained strong relationships with key accounts,providing tailored candidate recommendations and ensuring client satisfaction.• HRIS Management - Expertly managed candidate information in HRIS, ensuring accurate records andefficient tracking of job postings and candidate statuses.• Network Building - Developed a robust professional network, connecting individuals with opportunitiesand identifying talent for niche requirements.• Job Vacancy Broadcasting - Effectively broadcasted and posted job vacancies on multiple platforms,attracting a diverse pool of candidates.• Recruitment Activities - Actively participated in job fairs, campus hiring events, and client meetings,both onsite and virtual, to expand recruitment outreach.• Background Checks and Assessments - Conducted thorough background checks and administeredcharacter assessments as needed.

• Call monitoring on agents call performance • Identifies the Critical Success Factor (CSF) of agents• Suggest systems, methods and techniques that will enhance the streamlining of production workflow.• Studies the behavior of present employees to distinguish key characteristics an applicant should possess. (Used in hiring)• Conducts performance audit on employees which includes on the review and evaluation of performance metrics, internal controls and benchmarking with industry standards.

HR Specialist/ Compliance and Audit• End to end Recruitment• Orientation/Re calibration of Company Culture and Policies• Training for Mock and Panel Evaluation• 201 File Management• Responsible for benefit plan metrics and compensation administration• Health and Accident Insurance Coordinator• Issue incident reports, notices, and memorandum and impose proper sanctions for the enforcement of employee discipline• Build Partnership within schools and municipals• Dole and Peso Coordination• Employee Relations• Generate, interpret, suggest ideas and submit weekly and monthly reports to the HR Manager• Maintain and update employee and Attrition Data and other HR Analytics• Assist branch HR staff minor concerns and training of non-critical HR processes• Investigate and impose sanctions on valid incident reports/costumer complaints• Ensures that processes are aligned with the prescribed client’s rules and regulations, taking into account compliance to service quality metrics• Conducts monthly and quarterly internal audit to make sure department are compliant to the standard set both by the company and the clients.• Orientation of BSP rules applicable to the collections industry• Experienced surveyor, pollster, and drafting online survey questionnaires• DOLE OSH Compliance