Direct all human resources activities for the largest non-gaming hotel on the West Coast, with 1,900 guest rooms and $178M in annual revenue. Plan and administer a $2.5M annual budget. Develop and maintain relationships with competitors in the local market; often called upon to consult on labor relations matters. Created localized SharePoint site to store labor agreements, and another for corporate use for storing strike plans, internal communications, union flyers and other resources for unionized hotels. Implement and oversee community service and outreach initiatives.• Labor Relations: Administer contracts with five local unions, representing the hotel in a highly litigious market. Led negotiations on three labor contracts and served as second chair on a contract that became a template for a city-wide labor deal. Broke a two-year stalemate with a union, establishing a new four-year contract that supported long-range corporate interests.• Cost Control: Economically maintained full hotel operations during two labor strikes by using personnel from overnight cleaning company rather than hiring through local staffing agencies; saved more than $100K in labor costs compared with costs incurred during 2006 strike.• Process Improvement: Captured more than $6.5M in cost savings by streamlining processes, eliminating redundancies, and implementing safer practices identified in coordination with external efficiency experts.

Oversaw all human resources functions for a 4-Star, 4-Diamond hotel with 569 rooms, including recruitment, hiring, employee relations, training and development, retention, and occupational health and safety.• Labor Relations: Represented hotel in union meetings, negotiations, arbitrations and hearings. Organized temporary employment center to staff two other cluster hotels during a 2006 strike.• Cost Control: Negotiated cost-effective agreements with service providers, such as outsourced laundry operation. • Process Improvement: Instituted process efficiencies to further reduce overall operating costs, including coffee pot and pillow placement, room service closing, and standard attendance plan, the latter of which was ultimately adopted at other cluster hotels.• Staff Development: Implemented customer service, recruitment, staffing, training, and career development initiatives, including ERecruit job posting and applications system and an internship with School of Food and Finance/Hotel Careers High School.

Oversee staff transition during sale of corporate hotel to franchisee, with responsibility for records transfer, resolution of all personnel-related issues, and re-staffing of positions at all levels, including general manager and department directors. Processed benefits enrollments and updated Abra HRIS system. • Leadership: Skillfully transitioned all human resources functions with no major complications or issues.• Change Management: Successfully implemented numerous ownership initiatives, including employee training and development programs and community service projects.

Established and managed policies, procedures and systems for all human resources functions for multi-state country club operator, including staffing, training and development, payroll and benefits administration, employee relations, and corporate communications. Ensured compliance with relevant personnel laws and regulations, including EEOC, HIPAA, COBRA, ABC licensing, OSHA, and DOL reporting requirements. • Staff Development: Developed and implemented training programs across all staff categories and levels, including culture and service training programs.• Process Improvement: Brought order to an HR function that had been mismanaged for more than 10 years, with all new policies including FMLA, drug and alcohol policy, and criminal and sexual offender background checks.• Benefits Administration: Selected and implemented employee benefits plans, significantly increasing enrollment in 401(k) and other programs.

Open 2 casinos in newly gaming jurisdiction within the State of Missouri. Employing over 5000 people and licensing all new hires through the Missouri Gaming Commission.