As a User Access Team Member within the Government of Nova Scotia's Department of Cyber Security and Digital Solutions, I collaborate closely with a 25-member team dedicated to managing user access and permissions across Nova Scotia Health. My responsibilities include overseeing Active Directory Forest user profiles spanning multiple regions and government hospitals in Nova Scotia. Ensuring compliance with government standards and security protocols, I meticulously create user profiles… Show more As a User Access Team Member within the Government of Nova Scotia's Department of Cyber Security and Digital Solutions, I collaborate closely with a 25-member team dedicated to managing user access and permissions across Nova Scotia Health. My responsibilities include overseeing Active Directory Forest user profiles spanning multiple regions and government hospitals in Nova Scotia. Ensuring compliance with government standards and security protocols, I meticulously create user profiles in Active Directory and Exchange. Additionally, I follow account staging processes to guarantee accurate application permissions and file server access for users. Show less

In this role, I served as a supervisor in a sub-company of Sobha (PNC Architect), leading our IT support team. Successfully overseeing and administering IT operations, I ensured seamless support and uninterrupted functionality for users. This encompassed strategic planning, resource allocation, and troubleshooting to ensure smooth IT operations aligned with organizational objectives.As part of my responsibilities, I conducted research on emerging technologies to address current IT… Show more In this role, I served as a supervisor in a sub-company of Sobha (PNC Architect), leading our IT support team. Successfully overseeing and administering IT operations, I ensured seamless support and uninterrupted functionality for users. This encompassed strategic planning, resource allocation, and troubleshooting to ensure smooth IT operations aligned with organizational objectives.As part of my responsibilities, I conducted research on emerging technologies to address current IT operation issues. I spearheaded various projects, including the implementation of a centralized management solution for silent app installation, patch management, hardware and software asset tracking, and more. Additionally, I automated the IT procurement process using Office 365 tools, streamlining operations and enhancing efficiency.As the In-Charge of file server management, I conducted regular audits as per management instructions and prepared reports based on the findings. This proactive approach ensured that data security and compliance were consistently maintained. Show less

• Managed and optimized the marketing technology stack, including CRM systems, marketing automation tools, analytics platforms, and other related technologies.• Successfully handled multiple digital solutions projects simultaneously in a fast-paced environment.• Monitored and analyzed the performance of marketing technology, generating regular reports on technology effectiveness for the marketing team.• Provided efficient IT support to ensure prompt resolution of users' technical… Show more • Managed and optimized the marketing technology stack, including CRM systems, marketing automation tools, analytics platforms, and other related technologies.• Successfully handled multiple digital solutions projects simultaneously in a fast-paced environment.• Monitored and analyzed the performance of marketing technology, generating regular reports on technology effectiveness for the marketing team.• Provided efficient IT support to ensure prompt resolution of users' technical needs.• Technologies used: HubSpot CRM, CMS, Zapier, iMac network, Airport time capsule Show less

• Served as the "IT In-charge" for 10 MSP client companies in Dubai, ensuring smooth and efficient fulfillment of their IT infrastructure needs.• Configured and conducted testing of Windows Server operating systems, implementing role features.• Provided Level 1 and Level 2 support, identifying problems, diagnosing issues, and resolving them promptly.• Played a key role in the development, administration, and testing of disaster recovery plans.• Implemented and maintained… Show more • Served as the "IT In-charge" for 10 MSP client companies in Dubai, ensuring smooth and efficient fulfillment of their IT infrastructure needs.• Configured and conducted testing of Windows Server operating systems, implementing role features.• Provided Level 1 and Level 2 support, identifying problems, diagnosing issues, and resolving them promptly.• Played a key role in the development, administration, and testing of disaster recovery plans.• Implemented and maintained inventory control measures to replenish and manage IT equipment.• Proficient in firewall security policies, Hyper-V virtualization, and active directory, DHCP, and DNS setup. Show less

•Collaborated with a team of 8 members to deliver efficient IT support to global-level customers.•Operated within the IT infrastructure domain, utilizing tools such as Orion and Jira ticketing system.•Handled L1 tickets for multinational users, ensuring prompt resolution and customer satisfaction.

• Provided L1 desktop support and ensured smooth functioning of IT systems at the HDFC Home loan Kerala State Head Office.• Maintained efficient IT inventory records, tracking and managing hardware and software assets effectively.• Offered remote support for L1 issues across 22 branch offices located throughout the state of Kerala, India.• Thrived in a high-pressure environment within the banking sector, ensuring prompt resolution of technical issues.• Collaborated with… Show more • Provided L1 desktop support and ensured smooth functioning of IT systems at the HDFC Home loan Kerala State Head Office.• Maintained efficient IT inventory records, tracking and managing hardware and software assets effectively.• Offered remote support for L1 issues across 22 branch offices located throughout the state of Kerala, India.• Thrived in a high-pressure environment within the banking sector, ensuring prompt resolution of technical issues.• Collaborated with cross-functional teams to troubleshoot and resolve IT-related problems efficiently. Show less

• Conducted training sessions for students across multiple colleges throughout the state of Kerala, India.• Worked with client Keltron, gaining valuable experience in IT networking.• Provided training in the IT networking lab, further advancing my career in the field.• Developed and delivered engaging training materials to enhance students' understanding and practical skills in IT networking.