Jobin Thomas Alummoottil Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Execution control : Daily Data Input.Generate excel report from CMS data and handling companies database(SQL).Check piping works according to the execution procedures and issue the instructions to thesubcontractors in order to rectify the defects of the work.Competent in using MS Office 365Material Tracking using Asset Management SoftwareSpool tag printing and issuance.Admin for JGC Project Management SystemAdmin for JGC Document Management System [J-DMS]Spool… Show more Execution control : Daily Data Input.Generate excel report from CMS data and handling companies database(SQL).Check piping works according to the execution procedures and issue the instructions to thesubcontractors in order to rectify the defects of the work.Competent in using MS Office 365Material Tracking using Asset Management SoftwareSpool tag printing and issuance.Admin for JGC Project Management SystemAdmin for JGC Document Management System [J-DMS]Spool Tag Printing and Issuance using ZEBRA ZT411 Label Printer. Show less

Hyderabad, Telangana, India

Perform root cause analysis and resolve all the technical and non technical issues of international customers. Provide Tier 1 technical support to end users for computer hardware, Software, and/or network related problems. Configuration and troubleshooting of Laptops, Desktops, Printers, and Scanners. Handling incidents and service request within stipulated SLA. Installing and Troubleshooting of Windows 10 Operating System and its updates. Configuration and troubleshooting of Outlook 2016, 2019… Show more Perform root cause analysis and resolve all the technical and non technical issues of international customers. Provide Tier 1 technical support to end users for computer hardware, Software, and/or network related problems. Configuration and troubleshooting of Laptops, Desktops, Printers, and Scanners. Handling incidents and service request within stipulated SLA. Installing and Troubleshooting of Windows 10 Operating System and its updates. Configuration and troubleshooting of Outlook 2016, 2019 and O365, network and Local Printers. Installation and troubleshoot of MS Teams and One Drive. Manage user device through remote access on Any Desk utility tool to troubleshoot. Creating PC images using utilities and restore images to new HDD/SSD. Installing and troubleshooting Antivirus application, Troubleshooting of User System for Wi-Fi connectivity. Communications with users via phone, chat e-mail, and/or a support ticketing system to assess the scope of the problem as per ITIL. Show less

Banglore

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a… Show more Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Configuration and troubleshooting of Outlook 2016, 2019 and O365, network and Local Printers. Installation and troubleshoot of MS Teams and One Drive. Creating PC images using utilities and restore images to new HDD/SSD. Show less