Jennifer S. Email & Phone Number

Texas, United States

- Set up, Maintenance and Management of company systems, including 3rd party applications.- Manage user and access levels in multiple systems.- Provide reporting from each system as required.- Plan and execute assigned configuration tasks within deadlines.- Work closely with IT to analyze and resolve configuration issues in a timely manner.- Monitor and Audit Log Reports to ensure proper functionality of management system.- Responsible for set up and maintenance of price lists and products in multiple systems.

Austin, Texas, United States

Caliber Fleet Solutions- Managed office operations and administration for a Caliber office, including overseeing staff, developing office policies and procedures, and overseeing the financial budget with the GM.- Managed procurement of office supplies, equipment, and services.- Developed and maintained filing systems to ensure efficient document retrieval and archiving.- Coordinated meetings and events, including scheduling, preparation, and catering.- Ensured accuracy of payments and that all invoices and expenses were recorded correctly.- Prepared and updated financial reports for management.- Managed weekly/monthly accounts payable/receivable processes.

Austin, Texas, United States

Lyft's Vehicle Services acquired by Caliber Collision in February 2023- Oversaw the daily operations of the automotive parts department, including inventory management within service, collision and maintenance lines of business.- Managed and maintained accurate inventory records, ensured parts are ordered and received in a timely manner.- Developed and implemented procedures for ordering, receiving, storing, and distributing parts.- Monitored and tracked inventory levels, and ordered parts to maintain optimal inventory levels.- Coordinated with vendors to ensure timely and accurate delivery of parts.- Ensured the accuracy of all incoming and outgoing parts orders.- Developed and implemented cost-saving measures, such as bulk purchasing.

Austin, Texas, United States

- Managed all incoming and outgoing inventory to support the broader Driver Center and get us to more disciplined cost management of our inventory.- Focused on the service and maintenance parts process.- Provided feedback to Central Team on opportunities, changes, and processes that need improvement.- Responsible for ordering parts from preferred vendors with a constant sense of urgency, confirming orders with vendors beginning, mid and end of each day holding them accountable to times and delivery.- Received, mirror matched, distributed, and invoiced parts immediately upon receipt or by 9am for overnight deliveries.- Inspected all parts for damage and quality/accuracy.- Verified correct parts with mirror match within 2 hours of receipt.- Distributed/exchanged parts to parts carts or racks and delivered to work stations confirming arrival and accuracy with technicians.- Returned and re-ordered incorrect or damaged parts.- Tracked incomplete order status (outstanding orders, backorders, and credits) and followed up as necessary.

Austin, Texas, United States

- Responded to customer inquiries via phone, email, and chat.- Guided customers through the setup and use of their Apple devices.- Troubleshoot and diagnosed customer issues related to their Apple products.- Assisted customers with digital media services such as Apple Music, iTunes, and iCloud.- Assisted customers with technical issues related to iOS products, including iPhones, iPads, and Apple Watches.- Resolved customer complaints related to media services and iOS products in a timely and efficient manner.

Austin, Texas, United States

- Efficient and accurate resolution of issues and questions regarding customers' accounts. - Reliably followed up with customers on issues.- Empathetic to customer concerns and displayed a sincere desire to serve.- Operated in a fast-paced multi-channel environment, supporting members via reactive inbound phone calls, including inbound and outbound phone calls, and email.- Addressed concerns with account security & management, payment service accounts, common account issues.- Some examples included restrictions, suspensions, linked accounts, below standard/guardrail, buyer limits, buyer risk management, bad buyer experiences impacts from action to seller performance, buying activity, fees and billing, linked accounts, seller vetting, selling limits, selling performance. - Promoted safe trading on the site by working filters, community reports, escalations and performing account reviews for business practices.- Worked across a broad range of categories enforcing site policies, improving the safety of the eBay marketplace.- Proactively worked with the community/industry to identify sellers with misrepresented items.- Found opportunities to improve the member experience on the site through investigation of accounts with questionable business practices.- Addressed basic appeals concerning action taken on accounts with questionable business practices.- Supported development of team members and implement working strategies to meet team goals.

Cedar Park, Texas, United States

- Completed observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.- Assisted with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.- Owned store success and took ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintained labor controls, marketing, loss prevention and all other store functions.- Supported operational excellence by observing every store function, monitoring sales and inventory, managed sales tracking and implemented new store programs and initiatives.- Supported the team through development, training, and mentoring, driving behaviors that led to earning a place in our customer’s hearts and store employee success.- Led by example, stayed up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.- Responsible for the overall productivity results in the store. - Drove operational efficiencies to help minimize risk and protect the store’s assets. - Delivered financial results based on key performance indicators. - Identified ways to manage and control store expenses.

Los Angeles, California, United States

- Supported event sales goals through side-by-side selling with local Retail Sales Associates or Partner Sales Associates during events. - Included Partner support though proactive outreach to local businesses with Partner Associates.- Supported community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events.- Proactively engaged with a broad range of customers in a highly visible and energetic retail environment. - Ensured customer satisfaction in all areas of sales and service. - Answered customer questions and makes personal recommendations. - Contributed to the culture, bringing the space to life with vibrancy by having a charisma, passion, and hobby or skill that helps consumers experience the Mobile Showroom experience.- Acclimated local Retail Sales Associates and Partner Sales Associates to unique event environment to provide an amazing customer experience.

Long Beach, California, United States

- Built proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.- Helped customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.- Explored individual needs and provided hands-on demonstrations of the latest and greatest technology in-store.- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and their lifestyle.- Approached service and sales needs with composure, integrity and compassion.- Established relationships with partners and with T-Mobile employees across channels, including business and customer service.- Successfully identified and handed off small business leads.- Support team initiatives and create an inclusive environment.

Seal Beach, California

- Acknowledged guests with an enthusiastic welcome and appreciative good-bye.- Positively interacted with guests as they entered and ensured proper seating rotation and wait list procedures.- Maintained cleanliness of the dining room and the restrooms.- Completed opening or closing duties and weekly maintenance.