John O'Brien Email and Phone Number
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Highly experienced hands-on Manager for a 24x7 managed service software organization. Managed a team of up to 15 direct reports, building a cohesive team while continuing to ensure team members are accountable for maintaining a high level of quality. Able to negotiate issues and facilitate resolutions quickly, accurately and efficiently. Adept at multitasking to achieve both individual and organization goals. Extensive experience in managing change. Skilled in managing in a helpdesk environment, a network operation center and technical support.Please contact me at (215)750-8461 or jobrienjr@verizon.net
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Application SupportSusquehanna International Group, Llp (Sig)Philadelphia, Pa, Us
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Application SupportSusquehanna International Group, Llp (Sig) Jun 2015 - PresentBala Cynwyd, Pennsylvania, Us• Monitor proprietary software applications to ensure they are up and functioning properly• Setup and Configure Nagios for monitoring Window & Linux servers• Support Tibco/RV messaging• Setup, configure and manage multiple FIX engines used to exchange FIX protocol messages between financial companies.• Respond to consumer issues in reports on previous day’s trading• Write and execute SQL queries. -
Chief TimerRunbucks, Llc Mar 2012 - Present•• Oversee all aspects of timing and race scoring for running races for distances from 5k to 26.2 miles.• Document and manage interfaces to feed race times from timing system into race scoring system.• Evaluate infrastructure for RFID timing systems• Recommend and implement Chronotrack chip timing system. • Evaluate race scoring software to determine order of finish and awards for running races.• Respond to customer service issues.
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Manager, OperationsNiksun Sep 2013 - Feb 2015Princeton, Nj, Us• Select new expense tracking system. Research vendors, evaluate and compare solutions, check references and negotiate terms.• Lead implementation of expense tracking system, coordinating work between third part y vendor and internal finance team.• Manage large remediation project, installing updated hardware and software on site for NIKSUN’s largest customer, coordinating work between engineers, 3rd party vendor and our customer at over 40 locations.• Track inventory pipeline for current product line.• Identify new office space in the Boston area. Negotiate new agreement. Relocate office to new space and shut down existing office.• Overall facility management for a location supporting over 100 employees as well as other remote locations.• Space planning to optimize for efficiency.• Identify, evaluate and recommend real estate options both domestically and internationally. -
Senior Manager OperationsRoamex Jun 2009 - Feb 2012• Oversaw daily operations of the network operation center, supporting major wireless service providers, monitoring over 1200 data feeds in a 24 x 7 environment exchanging cellular call records in near real time.• Managed internal hardware to ensure maximum application reliability, achieving over 99.99% availability.• In a crisis situation gather the proper resources and lead the team to quickly troubleshoot issues and come up with possible resolution or acceptable work around.• Utilized an ITIL framework to identify, analyze, and correct problems to prevent a future re-occurrence.• Planned new features and feature enhancements to the RoamEx product suite.• Interfaced with client account management, product management and our client base to identify and resolve all production issues and ensure client satisfaction.• Managed staff remotely located in PA, NJ, NY, SC and FL.• Executed a successful transition from Fair Isaac to RoamEx, this divestiture was seamless to our customers.
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Manager, Technical Support,Fico Feb 2000 - Sep 2007Bozeman, Montana, Us -
Sr. Application Support SpecialistSystems/Link Corp Feb 1996 - Feb 2000• Installed, configured and administered Unix/Linux and database software on new systems, and upgraded existing systems.• Installed Netscape Fasttrack server for access to cellular fraud detection application• Using volume manager (HPUX-LVM, Disk Suite, Veritas) create LUNs as defined in our system sizing guideline to set up filesystems and disk chunks to ensure adequate space for application installation.• Managed security on all internal hardware.• Installed and administered SecurID for use on Master /Slave server configuration.• Installed and manager RADIUS server for dial in authentication.• Upgrade servers (HPUX/Solaris/SCO…), install patches and new releases.• Established and maintained system backups.• Investigated, evaluated and recommended hardware and software products and services.
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System AdministratorAt&T 1987 - 1996Dallas, Tx, Us
John O'Brien Skills
John O'Brien Education Details
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Rider UniversityDecision Science And Computers -
Neshaminy
Frequently Asked Questions about John O'Brien
What company does John O'Brien work for?
John O'Brien works for Susquehanna International Group, Llp (Sig)
What is John O'Brien's role at the current company?
John O'Brien's current role is Application Support.
What is John O'Brien's email address?
John O'Brien's email address is jo****@****zon.net
What is John O'Brien's direct phone number?
John O'Brien's direct phone number is (610) 617*****
What schools did John O'Brien attend?
John O'Brien attended Rider University, Neshaminy.
What skills is John O'Brien known for?
John O'Brien has skills like Unix, System Administration, Security, Databases, Servers, Troubleshooting, Management, Vendor Management, Technical Support, Saas, Cloud Computing, Leadership.
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