James O'Connell Email & Phone Number

As an accomplished Technology leader and strategist, I am accustomed to working in a senior leadership role managing global support, operations and delivery teams. I am an excellent technology communicator with the ability to articulate complex technology concepts to partners and key stakeholders in order to enhance the customer experience, improve productivity and increase profitability. During my career, I have a track record of successfully delivering and managing complex and sensitive technology programs by successfully aligning ITIL strategies with corporate goals. Areas of experience include project management, organizational transformation, support management, operations management, managed services transitions, service delivery and governance, large scale software and ERP implementations, public and private cloud datacenter transitions, and IT vendor management.