Johann Calchera Email & Phone Number

Orange, New South Wales, Australia

Providing crucial support to Account Managers by ensuring compliance with commercial and prudential requirements for new and existing clients across all regions within Country banking. Financial analysis, credit writing, and collaboration with stakeholders to meet client expectations. Analysing and interpreting financial statements, identifying industry trends. Engaging in the preparation of loan applications including and developing skills towards undertaking submission reviewed at Credit Committee level. Evaluating credit risks and making recommendations regarding client’s business proposals. Developing and fostering strong working relationships with all key stakeholders.

Orange, New South Wales, Australia

Overseeing the daily operations of food, beverage and events services within the restaurant, bar and cellar door. In charge of recruitment, training, coaching, supervising and rostering of front of house staff and back of house staff in collaboration with the head chef. Manage, control F&B and labour costs according to budgets. Control stock and inventory. Forecast and maintain budgets, P&L management. Plan and design a seasonal menu offering in liaison with head chef. Develop marketing and promotion strategies in collaboration with marketing to increase patronage and sales revenue. Manage HS&E compliance. KEY ACHIEVEMENTS• Successfully opened new cellar door and restaurant• Designed and planned build of commercial kitchen from start to finish• Awarded Star Cellar Door in Australia’s Best Cellar Door Awards 2022 by Gourmet Traveller Wine and Best Small Cellar Door in 2021

Sydney, New South Wales, Australia

Overseeing the daily operations of the restaurant and café. Responding directly to customer enquiries and complaints, ensuring online reviews remain above target levels on a monthly, quarterly, and yearly basis. Monitoring social media to ensure brand assets/menus/promos are current. Planning menus in collaboration with Head Chef. Recruiting, training, and supervising staff of over 20 people. Maintaining high retention and developing existing staff. Ensuring cleanliness of venue, responsible for HS&E, repairs and maintenance, and all license renewals. Managing P&L, maintaining budgets, writing staff and sales reports. Taking on administrative responsibilities. Overseeing stock, ordering supplies, liaising with suppliers and sales reps.KEY ACHIVEMENTS• Successfully launched a new menu offer for both the restaurant and café• Restructured the business model during covid to retain key employees and keep business afloat

Sake Double Bay

Responding directly to customer enquiries and complaints, ensuring online reviews remain above target levels on a monthly, quarterly, and yearly basis. Monitoring social media to ensure brand assets/menus/promos are current. Planning menus in collaboration with Head Chef. Recruiting, training, and supervising staff of over 35 people. Maintaining high retention and developing existing staff. Ensuring cleanliness of venue, responsible for HS&E, repairs and maintenance, and all license renewals. Managing P&L, maintaining budgets, writing staff and sales reports. Taking on administrative responsibilities. Overseeing stock, ordering supplies, liaising with suppliers and sales reps.KEY ACHIEVEMENTS• Earned 1 Chef Hat at the Good Food Guide Awards in 2018, 2019 & 2020• Increased sales by 3.5% for the 2018/2019 financial year

Sake Restaurant

Collaborating with and assisting General Manager to ensure seamless delivery of excellent customer service. Supervising and scheduling staff, delivering pre-service briefings, ensuring all positions maintain responsibilities. Coordinating ongoing weekly training programs and seminars. Liaising with kitchen on menu changes and updating menus.KEY ACHIEVEMENTS• Earned 1 Chef Hat at the Good Food Guide Awards in 2017 & 2018• Launched new menu experience offer with Red balloon, generating more than $50k in revenue in 3 months• Promoted to 2IC to GM

Sydney, Australia

Collaborating with restaurant manager and other assistant managers to ensure successful launch of new restaurant. Designing and implementing service protocols. Coordinating staff training prior to launch. Delivering ongoing strategic management of staff. Providing on-the-job training for service staff including seminars on guest relations, menu knowledge, and service standards. Located in the Sydney Opera House, Bennelong is truly a unique dining location. Fittingly, Australian produce and Australian wines take centre stage with one of Australia’s most celebrated chefs, Peter Gilmore at the helm. Bennelong, which opened in July of 2015, scooped up Best New Restaurant at all the major Australian restaurant awards that year. It received two chef hats by The 2016 Sydney Morning Herald Good Food Guide and was placed at #12 in the Australian Gourmet Traveller Best Restaurant List.

Sydney, Australia

Leveraging exceptional customer service focus and knowledge of the sector to provide professional responses to all inquires acquired through social media channels. Providing exceptional service at all times to resolve issues and deliver customer satisfaction, resulting in ongoing retention and loyalty. Promoting the services of the Social Media team to customers, as an interface for all customer queries and issues. Monitoring online perception of the brand, identifying and reacting to contentious issues to ensure alignment with Air France image and brand positioning.

Paris Area, France

Following success with Ralph Lauren I gained a senior management role at a modern brasserie delivering a menu designed by a 3 Michelin Star Chef. Oversaw a team of 20 staff on each shift, ensuring exceptional service in the delivery of food and beverage service to all clientele providing ongoing training and support to new staff. Managed client bookings and the reservation process, organizing weekly rosters for waiters and runners, establishing rapport with clients to resolve any issues as they arise. Responsible for managing stock, building relationships with trade suppliers to ensure beneficial terms. Translated documents and menus from French to English. Monitored online customer activity to recommend and implement any improvements. Facilitated a number of private functions and wedding parties.

Paris Area, France

Following relocation to Paris secured a senior position within a premier restaurant, the first for the brand, located in a fashionable area of Paris. The restaurant offers typical American cuisine in a sophisticated setting. Managed up to 300 covers on any day, ensuring outstanding service to all clientele including celebrities and VIPS.

Sydney, Australia

Initially recruited to the position of Sales Agent gaining promotion to Team Leader, delivering outstanding customer service to clients, aligned to the brand reputation and corporate ethos. Contributed to improvements in company market share through the promotion of Air France, KLM, SkyTeam and other airline products and services. Provided astute support to SSC Agents to realise the effective handling on incoming contact from clients, delivering ongoing support to colleagues.

Marbella, Spain

Geneva Area, Switzerland

Masters, International Business

Activities and Societies: Macquarie University Rugby ClubDeveloped an online marketing campaign for small business as part of the 2009.

Bachelor Degree, Business Administration

Developed a business plan for a new vision for Manly, as a safer venue after hours Supported the ICMS marketing team, translating.

Diploma, Hospitality Management

Activities and Societies: Resident Assistant

Baccalaureate, Economic And Social Sciences