- Influence people to discover, appreciate, and become proficient with digital solutions• I lead, design, and advice product teams globally within the McKinsey Tech Ecosystem. I create digital experiences and strategies to deliver change programs and integrated marketing campaigns in an Agile way. I collaborate with cross functional teams to drive impact in product adoption, behavior change, product marketing and go-to-market strategy in a user centered approach driven by data and analytics. • Lead the Women in Tech Initiative in Waltham to increase our hiring efforts and maximize their opportunities to grow.

- Responsible for driving adoption of digital mindsets and behaviors• Led cross-functional teams to drive Firm-wide behavior change and product adoption. Created transformation strategies and designed/executed multi-channel campaigns for global rollouts of new digital products, migrations, and new feature releases.

- Generated strong customer relationships and advised clients on financial products and services• Managed and developed a portfolio of personal and small business clients which increased sales and satisfaction (exceeded satisfaction and sales goals every month).

Digital Channels:• Digitized sales and service processes and increased online sales with new digital options. Created strategies to increase self-service options in electronic channels for account creation and credit card payments. Migrated 21% of customer transactions from branches to digital channels and improved workflows that generated faster response times.CRM Platform:• I led change strategies and technology initiatives to improve the platform. My team advised and supported business areas on workflow creation/modification. Design a customer differentiation strategy that increased VIP customer satisfaction by 34%. • Led the voice of the customer, yielding strong results in client NPS scores (80% had higher scores after VOC).Business Intelligence:• Implemented organization-wide process automation, used data and automation to create marketing campaigns to change customer behavior and designed dashboards to support decision-making.

• Established a methodology to measure impact of programs and projects of the institution on the national economy.• Designed a plan to standardize and improve the system of information of various government institutions.

- Led all construction process while ensuring quality and time expectations• Managed multiple aspects of construction, including leading people, budget control, purchases, inventory management, inspection, planning, reporting and negotiation.