• Answer incoming calls • Provide description and explanation of benefits on customers credit card• Assist customers in filing and completing claim forms• Give status updates and notate customers active claims

Work in the Administrative / Operations Department as the Overnight Supervisor.• Act as Call Center representative, receiving requests for service. Dispatch incoming calls to technicians in the field (in Va., D.C., Md., De., N.C., S.C. and WI.)• Verify that technician paperwork and images are in order before sending to the radiologist group• Verify that the final reports are in proper order before sending it to the facility.• Input calls for future dates• Strictly adhere to all HIPPA regulations

Oversee the day to day operations of the store, to include but not limited to; ensuring customer satisfaction ,making schedules ; ordering, receiving and maintaining store inventory; interviewing and hiring new employees; ensure that the store operates within set profit / loss standards; research new fleet clients. • Ensure that all employees are properly trained • Track customer volume verses daily budget for labor and sales • Maintain store equipment to reduce wasted utility cost • Maintain a high level of customer satisfaction

Peer Counselor (Voluntary Position) Oversaw the care and recovery of clients in a 128 bed, long term Drug and Alcohol treatment facility. Treatment consisting of teaching the clients about their problem and assisting them as they work through a variety of Recovery Dynamics courses. Also assisted new counselors as they learn the process. I also taught Recovery Dynamics classes, and assisted the Program Director in day to day operations.• Work with a caseload of at least 10 clients with an excellent success rate• Have a solid working knowledge of 28 Recovery Dynamics group sessions• Recognized by clients for helping them to effectively understand all subject matters• Oversee daily operations of facility kitchen and dining hall

Maintained and repaired all ship board electrical systems • Received Letters of Commendations for exceptional teamwork and job performance • Acted as Damage Control Petty Officer • Served as rapid response electrician for the fire team