Content Providers, LLC, focuses on B2B/B2C content strategy and project management. We enhance the customer experience through tightly integrated content, accessible information, and effective audience engagement. Our expertise includes requirements gathering through careful market analysis and customer engagement, roadmap definition, and content development. Projects include preparation and delivery of request for proposals (RFPs), grant writing for conservation efforts, marketing content, and technical documentation.

Analyzed business objectives to create a content strategy to meet B2B and B2C end user goals for financial applications and customer service. Developed targeted content for web, social media, trade journals, proposals, blogs, and technical documentation.

• Managed a staff of information developers, project managers, instructional designers, and editors.• Implemented best practices in the technical communication and content management industry.• Built global teams in India and Israel; integrated acquired staff members into the larger organization.• Served as a customer advocate and improved the customer experience through requirements gathering and targeted business solutions.• Developed metrics to demonstrate organizational effectiveness and customer satisfaction improvements (qualitative and quantitative).• Implemented a content management system (CMS) to maintain technical information; project was run using the Agile development methodology.• Maintained a Global Management System (GMS) to streamline GUI and documentation translations; managed vendors.• Co-led an effort to convert content from unstructured to structured authoring across a global organization (and conversion to XML authoring using DITA).• Established college recruitment at universities and implemented an intern program; received BMC’s “University Relations Fellow” award.

Founded a successful business to provide quality information development services that grew to 15-20 technical writing and project management consultants. Hired, trained, and placed writers on projects using the Information Mapping® methodology. Consulted on multiple projects in various industries: software, energy, medical, and manufacturing. Clients included BMC Sofware, Dow Chemical, DrilQuip, Exxon-Mobile, EyeSys Technologies, HP (Compaq), Halliburton, Hughes Tool Company, Mustang Engineering, Panex, Physixx, Tenneco, Tennessee Gas Pipeline, and Uson Corporation.