Jocel Loriz Ramos Email & Phone Number

DXC - Supervisor || Virtual Desktop and Application Services || October 2022 to Present.Clients: GPT - Ventia - Resolution Life - OPAL*Working with a group of 10 Citrix Engineers to ensure that the citrix environment is in optimal status.*Making sure that all vulnerability in Citrix Environment is being adressed immediately. *Making sure that our team is following the Agreed Incident and Service Request SLA for each account.*Change Management Process.*Helping the team with through individual evalutation.*Give full support for each team member reach thier full potential anyway I can as supervisor.DXC - Virtual Desktop and Application Services. 2020 to 2022Client: Bank of Queensland.*provide support to BOQ's citrix environment and published applications.*provide level 2 support to the issues raised by users. *patching of applications inside citrix environment that undergo change process.Technology used:*Citrix Studio*Citrix Director*V-sphere*PVS*Active Directory - GPOICON || Technical Service Desk II 2020 Providing technical support to EMEA and APAC via “Chat, Email, Phone and primarily Remote sessions using Team Viewer Experienced in ServiceNow.  Act as first point of contact of users that needs IT assistance and IT Request.  Exposed in Virtual Machines. Citrix and Amazon Work Space (AWS) environment. Used Systems/Applications  Servicenow  Symantec VIP Access.  Cisco Any Connect VPN  Citrix Director  Jabber  WebexTechnical Support Engineer: 2017 to 2020 Inventory Management – From scratch, successfully able to provide a complete Inventory report for all desktop in SPi Global Paranaque site. Which includes the following details: Mac Address, I.P. Address, Operating System, Build, Manufacturer, Physical Memory, Model, Serial #, Asset #, PO #, Delivery Date, Division, Warranty, and Life Cycle.  WSUS Management – Downloading and approving monthly Security and Quality update from Microsoft for all desktop units in SPi Global Paranaque site. Making sure that all clients is reporting in WSUS.  Active Directory Management – Directory clean up, deleting duplicate hostnames. Managing Computer and Users OU. Cross trained in IT-Security MWG:  McAfee Web Gateway Proxy Deployment – I was able to successfully deploy MWG policy for 3 campaign in SPi Global. Lexis Nexis World Compliance, Lexis Nexis Martindale Hubbel and Elsivier.  McAfee Web Gateway Management – Allowing and blocking sites, managing user’s sites access from team member, Team Leads and VIP's.

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