Jocelyn Aranda-Ortiz Email & Phone Number

- Manage and train hotline volunteers to complete caller insight reports and provide caller solution referrals to ICIRR partners closest to them.- Maintain positive relationships with attorneys, ministers, service agencies, and other Hotline partners.- Provide educational training to ICIRR’s partnership of 130 organizations on Know Your Rights, Immigration 101, DACA, and Asylum Seeker updates. - Navigate recent arrival strategy internally at ICIRR, city and state facilities to be… Show more - Manage and train hotline volunteers to complete caller insight reports and provide caller solution referrals to ICIRR partners closest to them.- Maintain positive relationships with attorneys, ministers, service agencies, and other Hotline partners.- Provide educational training to ICIRR’s partnership of 130 organizations on Know Your Rights, Immigration 101, DACA, and Asylum Seeker updates. - Navigate recent arrival strategy internally at ICIRR, city and state facilities to be referred to legal, public and financial services.- Assist in event planning and coordination for 300+ people within our programmatic partners. Show less

- Process customer information, transactions, and updates- maintaining confidentiality. - Focus and prioritize the needs of customers by navigating through department systems including AS400, Microsoft Excel, and Genesys. - This role will be responsible for data entry and being able to classify the data they are provided with. - Assist and support department supervisor in training new hires, and pitching new ideas to reach team goals.

Worked directly with Cook County Commissioner Alma Anaya. 1. Worked directly with office staff in assisting in event coordination and implementation. Participated in 5 major events hosted by the Cook County Commissioner. 2. Assisted in office duties alongside office staff with constituent needs and overall organizational aspects.

Chicago, Illinois, United States

- Helped launch and run the “New Americans Democracy Project” during the 2018 midterm elections, encouraging voting turnout in predominantly immigrant communities of color.- Conducted research on community demographics and voter turnout that was used to engage community advocates in the 22nd and 25th wards to take action in support of voting rights and accessibility. - Was the acting campaign manager during the 2020 election cycle for the Southwest and Westside of Chicago, contacting… Show more - Helped launch and run the “New Americans Democracy Project” during the 2018 midterm elections, encouraging voting turnout in predominantly immigrant communities of color.- Conducted research on community demographics and voter turnout that was used to engage community advocates in the 22nd and 25th wards to take action in support of voting rights and accessibility. - Was the acting campaign manager during the 2020 election cycle for the Southwest and Westside of Chicago, contacting local officials and organizing/hosting phone banks three times a week. - Promoted voter accessibility by door-knocking, phone banking, and media presence to increase voter retention on the West and Southwest sides; contacted 20,000 residents by setting individual and collective objectives.- Organized online campaign events as well as highly-modified CDC Covid-abiding in-person events to provide community members resources such as disability and language resources while simultaneously registering eligible voters. Show less

- Assisted undocumented students in their pursuit of achieving a higher education by mentoring them through the college application process, providing feedback on scholarship submissions, and editing personal statements.- Tutored freshman and sophomore students in Chemistry, English, and History.- Providing problem-solving perspectives in the work environment to better assist students and staff in need.

Master Of Public Administration - Mpa

Bachelor Of Science - Bs, Disability And Human Development

Bachelor Of Arts - Ba, Public Policy Analysis

High School Diploma