Jocelyn Bartolome Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Melbourne, Australia

Contract Negotiation / Supplier Management for IT Managed Services Outsourcing

Melbourne, Australia

Project manager for small sap changes for monthly releases.Escalation manager for sap scrum team delivering small sap changes; improvement processes, vendor management, budget and forecasting, as well as delivery pipeline.As a Project manager, • Coordinates sap changes to third party vendors such as TCS and Fuji Xerox.• Be able to see risks and address these as they come. Ensure that issues escalated are actioned on. • Perform financial reporting for internal stakeholders based on the finance calendar cycle (end of month) and make decisions accordingly.• Chair the SAP small change meetings and ensure sizing is correct for SAP small changes• Ensure team achievements and status are communicated to internal and external stakeholders to improve transparency.

Philipines

- Responsible from hiring to managing the service from first to third level support of 30 people; incident resolution, change requests and problem management; as well as root cause analysis to prevent any business disruption and issues based on ITIL best practices- Working across different cultures of customers in resolving their issues in relation to technical, process and people escalations- Created and implemented the initial Global Incident Management Support Operating Procedure - Provided 24/7 support of North America business client SAP systems and applications- Ensure Service Level Agreements are achieved and maintained by compliance to ITIL Processes- Managed delegation of task and workload for the entire team across Manila and India- Managed Service Level Reporting to customers and internal stake holders

Philippines

Technology: SAP APO, Planning, PM, SD, MM, MDM, HP Service Desk, SQL, UNIX, Excel Macros, HP SharePoint- Lead SAP Rapid Response Team (Level 1) composed of 9 contractors- first level support for business users- Created the initial Standard Operating Procedure for the Rapid Response Team- Created and manage Team SLA Reporting for Incidents and Problem Management- Conducted Prototyping with Manila team during the Transition and Transformation phase- Created the initial Global Incident Management Support Operating Procedure - Lead SAP functional team (Level 2) composed of 30 permanent employees- third level support to - provide incident resolution, change requests and problem management; as well as root cause analysis to prevent any business disruption and issues based on ITIL best practices- Provide 24/7 support of North America business client SAP systems and applications- Ensure Service Level Agreements are achieved and maintained by compliance to ITILProcesses - Create and monitor Service Improvement Plans across teams with local and offshore team members- Handle customer relationship in relation to technical, process and people escalations- Handle delegation of task and workload for the entire team with local and offshore team

Technology: SAP Business Intelligence (BI/BW 3.5), SAP Advance Planner and Optimizer (APO), SAP R3 DRP/SIP, ABAP/4 programming, Excel Macros- Lead and conduct Analysis (matching & prototyping ), Data Verification, Design & Development, Business Acceptance Testing , End User Testing, Parallel Run with current processes, Cutover & Verification phases- Deliver technical/configuration/master data setup from APO and transactional data f rom R3 and forecast from APO DP. This includes Administrator Workbench development, data modeling with InfoProviders and Data Targets, Data extraction from R3 (Business Content, Generic Data Sources), transformation-loading mechanisms (Update Rules, Transfer Rules), data loading from different source systems (DB Connect, flat files, SAP systems (BW & APO).- Design and develop BW queries (functional specifications) and workbooks for Category Supply Planners using BEx. This includes deployment of new CSP processes to support business processes using global and customized reports via Key User Training (teaching users to go into the system and creating their own ad hoc reports). This includes creating user and training documentation.- Deliver technical training and handover to HP Service Operations personnel on process chains and scheduling and giving 3rd level support for CSP solution after project implementation.Acts as single point of escalation for all technical and project related issues in the regional deployment of the solution; collaboration is done with the client with proposed solution

Technology: Oracle SQLPLUS, Query Builder, Pro*C, C++, Visual Basic, Unix- Design, develop and test phases of application development in VMS and NT platforms observing the upward and downward Requirements traceability matrices (CMMI compliance)- Define project scope/requirement, functional and detail design specifications, support of production applications; address requests by business partners and Emergency fixes as well as bugs encountered in the system in a fixed amount of time based in the service level agreement standardized. - Provide accurate estimates for enhancements or future releases of applications and budgeting, task assignment of projects. As well as developing these enhancements based on requirements of business partners and clients. - Perform impact analysis of proposed fixes or enhancements, as well as providing possible alternatives.- Conduct Peer Reviews of other team members’ project deliverables and participate in SQA reviews in the alliance for Component, Assembly and Product test phases.- Document work and processes, document fixes, change requests, and all other phases of the project that are of quality and can be reusable.- Create new, or modify and enhance, existing PL/SQL to meet functional requirements; optimize jobs run times in production for performance testing by utilizing complex array processing alterations.- Migration of applications from one environment to another, i.e., WIN ’98 to WINXP.Product test extract files from SAP, GEMTS and address Business Partners concerns and requirements based on result runs.- Provide second level support for mainframe issues of data flowing to and from SAP- Correspond with Technical Teams, like the DBA, VMS, Mainframe group and other resources in setting up environments for projects and resolving issues that prevents the completion of module or task assigned, as well as production related ones.

Bs, Mangement Information Systems

Education record