Jocelyn T. Email & Phone Number

United States

Project and Account Manager building relationships, developing sales, and meeting client needs. Exceptional organizational skills and a proven track record of reducing churn rates, maintaining client loyalty, and achieving client goals through fixed and long-term assignments in SaaS, B2B, B2C, marketing research, and IT companies (95% client retention rate.

Assigned two distinct government service projects.Customer experience professional with a proven track record of success in the B2C industry. Primary point of contact for 1,000 customers monthly, resolving 98% of issues on the first contact. Reduced customer churn by 10% and increased customer lifetime value by 5% by providing exceptional customer service.

Collaborated on project for Salesforce tech adoption elevating data accuracy by 10% and enhancing sales access to accurate customer information. Assisted with testing and launch of new governance processes, data quality, and other master data management requirements.

Served as the primary liaison between clients and internal teams, ensuring timely resolution of inquiries and concerns, resulting in a 25% reduction in response time. Supported 10+ sales executives and 3 directors within my assigned portfolio for national account management team (sales, finance, marketing).Managed national accounts, led Operational.

IT data governance projects QA testing ensuring data accuracy, integrity, and compliance, leading to streamlined reporting and improved decision-making.