Jocelyn T. Email & Phone Number

Atlanta, Ga, Us

United States

Project and Account Manager building relationships, developing sales, and meeting client needs. Exceptional organizational skills and a proven track record of reducing churn rates, maintaining client loyalty, and achieving client goals through fixed and long-term assignments in SaaS, B2B, B2C, marketing research, and IT companies (95% client retention rate over four years). Directed communication flow between stakeholders, ensuring seamless coordination and optimized operational efficiency.

Assigned two distinct government service projects.Customer experience professional with a proven track record of success in the B2C industry. Primary point of contact for 1,000 customers monthly, resolving 98% of issues on the first contact. Reduced customer churn by 10% and increased customer lifetime value by 5% by providing exceptional customer service and technical support.

Collaborated on project for Salesforce tech adoption elevating data accuracy by 10% and enhancing sales access to accurate customer information. Assisted with testing and launch of new governance processes, data quality, and other master data management requirements.

Served as the primary liaison between clients and internal teams, ensuring timely resolution of inquiries and concerns, resulting in a 25% reduction in response time. Supported 10+ sales executives and 3 directors within my assigned portfolio for national account management team (sales, finance, marketing).Managed national accounts, led Operational Excellence (OE) projects, and directed data governance initiatives, resulting in a 15% increase in project success rates and significant cost/time improvements for the fountain sales organization.Facilitated data requirements, testing, and documentation, reducing client-reported issues by 30%.Achieved project milestones three months ahead of schedule and boosted customer success metrics by 40%. Successfully led change management initiatives, resulting in a 25% improvement in customer satisfaction scores.

IT data governance projects QA testing ensuring data accuracy, integrity, and compliance, leading to streamlined reporting and improved decision-making.