- Provide administrative support for the office by organizing highly confidential client files, greeting clients, processing payments, scanning all necessary documents, scheduling clients based on their needs and availability, and keeping an open line of communication at all times for clients, managers, and tax professionals.- Manages a team of tax professionals in-office by overseeing scheduling, monitoring workloads, and ensuring all deadlines are met.

- Managed a team of 15 people in executing daily workload to deliver on department and store sales goals and guest engagement, including; merchandising, pricing, transitions, revisions, sampling and promotions. - Supervised shifts as the only Leader on Duty in the building, overseeing a team of 50+ people. - Created a comprehensive schedule for my direct team to support business needs.- Established supportive and mutually beneficial relationships with direct-to-store vendors to ensure service agreements were being met and areas were fully maintained.

- Mentored team members to prepare them for potential leadership roles by establishing clear goals and expectations and holding team members accountable to expectations. - Fostered a service culture that prioritized the guest service experience. Modeled, trained and coached expectations to deliver the service standard.- Demonstrated a culture of ethical conduct, safety and compliance.

- Ensured proper execution on all food safety standards and ordered supplies for the store as needed.- Assisted with customer outreach initiatives and the setup of engaging food and product displays.