Jocelyn Lucky Email & Phone Number

London, England, United Kingdom

Consumer & Trend Awareness: Managed to deliver high-end shopping experience by understanding consumer needs. • Performed ice-breaking conversation and consultation to find out customer needs and why they need it, identified relevant ranges of products from different brands, made successful suggestions and alternatives, using the up and cross-selling method, exceeded monthly target on +20%. • Use relevant brand insight and identity to educate customer with benefits of the cut, materials, and styling, advised on the best fit with alteration option, earning trust from customer in suggesting more relevant pieces that fit their lifestyle. • Handled clients’ enquiries and complaints in a professional and effective manner by providing solution-based advice and suggesting alternatives when appropriate. • Experienced in maintaining visual pleasing space for brands by curating displays, handling & caring for high-quality fabrics, and keeping spaces tidy and replenished.

Greater Portsmouth Area

Customer Relationship: Managed to effectively deliver quality services to customer while keeping store tidy and participate in loss prevention measures. • Carried out suit fittings & alterations on clients in store, successfully boost overall store performance by built trust with customers. • Achieved constant satisfactory UPT of 2.00 and above, contributed to achieve the location’s performance targets and individual KPI. • Maintained a good customer relationship andconstantly achieved a CRM data gathering with more than 60% result monthly. • Being a successful team player in supporting the team, as well as supporting all operations for loss prevention and stock management.

Medan Kota, North Sumatra, Indonesia

Design & Construction: Built a client book through successfully understanding each client’s design taste suiting to their lifestyle.• Drafting custom block for each client from scratch to desired designs, resulting to a very personalised patterns for each client. • Evaluated key global trends for design proposals and interpret trends to fit client’s personal style and occasion, resulting to client’s positive feedback and trust in future design orders.• Performed strong design decisions for client’s approval and review, by conducting informative discussion on the final products.Critical Path Schedule: Experienced in handling clients’ special requests and completing clients’ orders in timely manners.• Experienced in liaising with suppliers in sourcing fabrics and trimmings, managed to keep an eye on the details approved by clients. • Prioritized multiple client deadlines and keep track of critical path schedule, delivering highest quality progress and result to each client.• Handled wide range of intricate design silhouette, fabrics, and trimmings, implemented into clients’ designs offering clients more personalized high-end touches.

• Strived in a fast-paced environment and constantly being under pressure to carry multiple duties in one go.• Demonstrated excellent assistance in planning marketing and advertising strategy to exceed company targets.• Analyze and segment data to optimize sales efficiency.• Executed various duties to prepare marketing content for company’s social media platforms (Facebook, Instagram, LinkedIn, Website).• Assisted on running campaigns on Facebook Business Manager and Ads Manager.• Supported the manager in organizing, promoting, and analyzing events and website traffic.• Optimizing email contents to capture the attention of 25,000 subscribers on weekly basis.• Assisted the manager in overlooking the whole company operation includes providing feedback from clients and managing team members to maximize company sales.• Accomplished working as Admin Assistant alongside being in the marketing team to support the admin when there was a rising volume of applications.

• Assisted the admin to fill in Application/Cancellation forms to be sent to universities.• Handled client data that needed to be uploaded to company database.• Supported the admin in following up with clients who we have sent course information to check should they need further information.• Showed initiative to support the admin by sending course tests reminder to prospective clients.

• Provided excellent customer service with a welcoming attitude to clients who need assistance in settling for a consultation.• Being a team player by gathering client’s desired information from the right team members in the organization to make sure clients have the up-to-date understanding.• Showed attentiveness to clients by following up on them via calls/e-mails to see if they need further help or have any more queries.• Performed a detailed review on the consultation calendar to make sure clients are booked into the right type of consultation service.• Developed problem solving skills through tackling complaints from clients in a professional manner.

Jakarta Selatan, Jakarta, Indonesia

• Trusted with developing designs which are in line with brand’s DNA.• Carried out independent sampling on new designs.• Sorted and labelled patterns with correct technical information.• Creative exploratory practice in achieving more draping styles on a dress.• Represented the designer in a showroom meeting event.• Reported key takeaways in technical meeting to the designer.• Quality control on each design pieces for showroom preparation.

Ba (Hons) Of Fashion & Textile Design, Fashion/Apparel Design

Fashion, Fashion/Apparel Design

Secondary School