Jocelyn Castro Email & Phone Number

Knoxville, Tennessee, United States

- Efficiently manage front desk operations, including answering phone calls, transferring calls, and responding to inquiries with a friendly and professional approach.- Handle visitor coordination by signing in guests, directing them, and notifying employees of their visitors, ensuring a smooth and welcoming experience.- Expertly schedule and manage conference room bookings, optimizing the utilization of shared spaces.- Contribute to Human Resources processes by completing employment verifications and managing unemployment claims using specialized HR software.- Demonstrate strong organizational and communication skills in addressing emails and maintaining clear and timely correspondence.- Committed to creating a welcoming environment and enhancing the overall experience for both guests and employees at Regal Cinemas, Inc.

Knoxville, Tennessee, United States

- Completed a minimum of 3 verification of employments daily, ensuring timely and accurate responses to external inquiries.- Posted job openings on both internal and external job boards to attract qualified candidates.- Conducted thorough reference checks for potential candidates to assess their suitability for the positions.- Sent out personalized birthday and work anniversary emails to department members, fostering a positive and engaging work environment.- Guided newly hired employees through a comprehensive office tour on their first days, facilitating a smooth onboarding process.- Returned phone calls promptly, ensuring effective communication with internal and external stakeholders.- Maintained constant communication via email with a diverse range of individuals, including colleagues, candidates, and external contacts.- Reviewed resumes for job postings, identified qualified candidates, and forwarded them to hiring managers, resulting in the successful hiring of at least 5 new employees.

Knoxville, Tennessee, United States

- Efficiently select and gather online orders, prioritizing freshness and quality.- Assemble, process payments, and deliver/load orders for customer pick-up.- Scan and bag orders on the go, adhering to bagging standards.- Communicate substitutions or exceptions to customers during pick-up.- Meet/exceed customer expectations for shopping ease, variety, freshness, and cleanliness.- Adhere to food safety procedures, laws, and company guidelines.- Receive, store, and ensure optimal temperature for customers' orders.- Communicate with customers professionally via portable phone.- Process orders through the POS system and handle out-of-stock substitutions.- Maintain staging areas, report discrepancies, and inspect equipment.- Perform opening/closing procedures, adapt to new processes, and assist in team training.- Work independently, demonstrating reading and basic math skills, and excellent communication.

Athens, Tennessee, United States

- Maintained a high level of customer service by efficiently checking out a minimum of 100 customers daily, ensuring a smooth and pleasant checkout process.- Successfully completed Top-Shelf training, demonstrating proficiency in handling alcohol and tobacco sales independently.- Showcased adaptability and commitment to learning by independently running the self-checkout area, assisting customers, and supporting fellow cashiers with alcohol and tobacco purchases.- Exhibited leadership skills by overseeing various tasks, including cleaning registers and conveyer belts, answering phones, assisting customers, and restocking wine shelves.- Contributed to a clean and inviting shopping environment, aligning with safety and sanitation procedures.- Participated in comprehensive training alongside skilled teammates, quickly mastering cashier responsibilities and operations.- Actively engaged in ongoing learning, progressing from a beginner to an expert level in cashier duties.- Mentored and assisted new associates in learning cashier processes, showcasing dedication to team building and knowledge sharing.

Athens, Tennessee, United States

- Process customer payments accurately and efficiently.- Provide excellent customer service, addressing inquiries and resolving issues.- Operate electronic scanners, cash registers, and handle transactions.- Stock shelves in dairy, bakery, and bread sections, ensuring freshness.- Collaborate on product displays and promotions with management.- Monitor and report inventory discrepancies.- Execute store policies for stock levels and customer service.- Maintain clean and orderly checkout and store areas.