• Resolution of multi-layered invoice disputes and company expert on multi-state payroll and billing• Generate productivity reports to help inform stakeholder decisions• Maintain a high level of confidentiality to protect the integrity of payroll information and operations

• Company expert on timekeeping procedures for assigned facilities and corresponding payroll systems• Provide payroll onboarding for healthcare providers and confirm accuracy of tax definitions• Audit and reconcile over 200 nurses' pay from client facilities weekly and assist billing team on invoicing• Ensure assigned healthcare providers are paid accurately and their information remains confidential• Answer payroll questions and address issues that may arise in a timely manner

• Aided in creating the structure of the Office Manager position by blending tasks, auditing needs, and using feedback to inform the evolution of the role• Managed company's CRM system on Microsoft Dynamics - extracted and stored relevant customer data for data analysis on a monthly basis, and pulled reports to inform the creation of upcoming proposals• Maintained the company's master calendars for events and client visits• Anticipated employee needs based on feedback, company core values and mission, and the goal of creating a supportive and productive workplace• Procurement of goods and services to support the office's needs and culture

• Worked with Sales and Design to create quotes and orders for clients' projects and events• Placed client orders with multiple vendors in a timely manner and tracked multiple moving parts to ensure timely deliveries and customer satisfaction• Worked with the Finance team to process client payments and issue vendor payments• Pulled project reports to inform teams' needs, refine processes, and answer client questions• Interfaced with customers via email and over the phone• Answered prospect's financial questions, fielded concerns and reported feedback to the team to work towards a solution

• Provided a high level of customer service via telephone, email, and face-to-face consultations• Managed the department's day-to-day tasks, maintained a master calendar, and coordinated department project and events• Worked on the refinement of workflows, and experimented with new hardware and software• Managed hardware/software inventory and updates, and fixed department equipment as needed• Collected data to provide overview of academic year through the compilation of a periodic usage statistics report

• Researched and organized project-related literature using Zotero software, and added annotations to running annotated bibliography with the most relevant research information for the Digital Humanities' Librarian• Assisted in assessing the strengths and weaknesses of different Digital Humanities tools/platforms to determine the best option for the project's crowdsourcing needs• Created excel data manifest and uploaded it onto a crowdsourcing platform to create a test project environment• Completed Institutional Repository Board (IRB) training and helped craft the project's IRB application

Special Collections & University Archives, Cataloging, Media Center, Government Publications & Maps• Answered patron questions over the phone and in-person• Aided researchers in using library databases, and finding the most relevant research materials• Processed new collection material, reshelved books, manuscripts, and archival collections, and weeded collections• Oversaw usage of the space to ensure proper use of materials and compliance to department rules• Entered usage and researcher information into database for the compilation of monthly usage statistics• Preservation - created book jackets for children's books• Verified all new purchased items against payment invoice upon receipt• Coordinated room reservations and verified patrons were set-up with the correct hardware for their needs• Opened and closed department for its operating hours

• Graded exam short answer questions, processed quizzes, and aided in generating quiz questions• Held office hours for students to ensure content comprehension and proper concept application• Technological classroom set up prior to every class meeting

• Created 40,000+ original & copy cataloging records for SDSU's Comic Arts Collection• Developed a bulk editing process which increased cataloging efficiency from 12 cataloged comics/hr. to 50 cataloged comics/hr.• Organized, stored, cataloged, and preserved cataloged comics inventory• Designed training materials and trained coworkers on how to use the established system