Jocelyn Rivera Email & Phone Number

San Diego, CA, US

San Diego, CA, US

• Resolution of multi-layered invoice disputes and company expert on multi-state payroll and billing
• Generate productivity reports to help inform stakeholder decisions
• Maintain a high level of confidentiality to protect the integrity of payroll information and operations

San Diego, CA, US

San Diego, CA, US

• Company expert on timekeeping procedures for assigned facilities and corresponding payroll systems
• Provide payroll onboarding for healthcare providers and confirm accuracy of tax definitions
• Audit and reconcile over 200 nurses' pay from client facilities weekly and assist billing team on invoicing
• Ensure assigned healthcare providers are paid accurately and their information remains confidential
• Answer payroll questions and address issues that may arise in a timely manner

San Diego, CA, US

• Aided in creating the structure of the Office Manager position by blending tasks, auditing needs, and using feedback to inform the evolution of the role
• Managed company's CRM system on Microsoft Dynamics - extracted and stored relevant customer data for data analysis on a monthly basis, and pulled reports to inform the creation of upcoming proposals
• Maintained the company's master calendars for events and client visits
• Anticipated employee needs based on feedback, company core values and mission, and the goal of creating a supportive and productive workplace
• Procurement of goods and services to support the office's needs and culture

San Diego, CA, US

• Worked with Sales and Design to create quotes and orders for clients' projects and events
• Placed client orders with multiple vendors in a timely manner and tracked multiple moving parts to ensure timely deliveries and customer satisfaction
• Worked with the Finance team to process client payments and issue vendor payments
• Pulled project reports to inform teams' needs, refine processes, and answer client questions
• Interfaced with customers via email and over the phone
• Answered prospect's financial questions, fielded concerns and reported feedback to the team to work towards a solution

San Diego, CA, US

• Provided a high level of customer service via telephone, email, and face-to-face consultations
• Managed the department's day-to-day tasks, maintained a master calendar, and coordinated department project and events
• Worked on the refinement of workflows, and experimented with new hardware and software
• Managed hardware/software inventory and updates, and fixed department equipment as needed
• Collected data to provide overview of academic year through the compilation of a periodic usage statistics report

San Diego, CA, US

• Researched and organized project-related literature using Zotero software, and added annotations to running annotated bibliography with the most relevant research information for the Digital Humanities' Librarian
• Assisted in assessing the strengths and weaknesses of different Digital Humanities tools/platforms to determine the best option for the project's crowdsourcing needs
• Created excel data manifest and uploaded it onto a crowdsourcing platform to create a test project environment
• Completed Institutional Repository Board (IRB) training and helped craft the project's IRB application

San Diego, CA, US

• Special Collections & University Archives, Cataloging, Media Center, Government Publications & Maps
• Answered patron questions over the phone and in-person
• Aided researchers in using library databases, and finding the most relevant research materials
• Processed new collection material, reshelved books, manuscripts, and archival collections, and weeded collections
• Oversaw usage of the space to ensure proper use of materials and compliance to department rules
• Entered usage and researcher information into database for the compilation of monthly usage statistics

San Diego, CA, US

• Graded exam short answer questions, processed quizzes, and aided in generating quiz questions
• Held office hours for students to ensure content comprehension and proper concept application
• Technological classroom set up prior to every class meeting

San Diego, CA, US

• Created 40,000+ original & copy cataloging records for SDSU's Comic Arts Collection
• Developed a bulk editing process which increased cataloging efficiency from 12 cataloged comics/hr. to 50 cataloged comics/hr.
• Organized, stored, cataloged, and preserved cataloged comics inventory
• Designed training materials and trained coworkers on how to use the established system

Master Of Arts - Ma, Liberal Arts And Sciences/Liberal Studies

Bachelor Of Science - Bs, Criminal Justice