Jocelyn Nacci Email & Phone Number

Rhode Island

Providence, Rhode Island Area

Directly manage a staff of 16 Senior Small Business Sales Representatives within Rhode Island and Connecticut in addition to 46 Branch Manager's Small Business performance with a credit goal of $30MM and a business acquisition goal of 2,412Drive Small Business credit and deposit sales production in CT and RI by coaching and supporting 62 sales people and two District Executives increasing sales by 14% - 21%Serve as a subject matter expert on key Small Business product, process, Market, and Network initiatives.Manage two Districts' credit pipeline by ensuring that all approved deals get to the closing table.Improve the credit process by conducting application reviews prior to submission; determine if declined deals are appeal-worthy, as well as manage portfolio with sales representatives to significantly improve cross-sell and retention results. Directly responsible for $12.3MM of the $37MM booked (32%)Facilitate the Sovereign Bank Credit Analysis training for District Executives, Branch Managers and Senior Small Business Sales Specialists.Ensure there is a positive and productive relationship between Branches and key Business Partners including Business Banking, Merchant Services, Payroll and Mortgage Representatives.

Provided leadership, training and coached staff to ensure quarterly goals were met and exceeded.Ensured branch operations, policies and procedures were properly followed Successfully developed and implemented productive sales strategies and techniques which resulted in all Branch goals being exceeded every quarter. Sales Management Consultant, (with Colgate Palmolive), January, 2006 to April, 2008 Exceeded Colgate’s corporate sales objectives by attaining a production level of 133% of goals. Supervised the call center of the dental division’s Texas facility.Analyzed the division’s sales management and operations procedures in addition to training call center staff and management team on software navigation system (S.A.P.) and sales reports.

• Improve the credit process by conducting application reviews prior to submission; determine if declined deals are appeal-worthy, as well as manage portfolio with sales representatives to significantly improve cross-sell and retention results. Directly responsible for $12.3MM of the $37MM booked (32%)

Streamlined sales management and sales operations procedures which included managing and analyzing quarterly sales incentive programs. Created and facilitated various training classes including: successful sales techniques, policies and procedures and effective communication skills.Acted as liaison in the reconciliation process between Colgate’s corporate accounts and third party distribution and billing companies.