Blue Product Support Engineer
Current
Nov 2024 - Present
AeroLeads people directory · profile
Jocelyn Teixeira Email & Phone Number
IT Graduate pursuing Bachelor's | 2 Years in IT Support | Aspiring Cloud Administrator | Professional 100% CSAT generator & ticket resolver
at
Kaseya
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Graduate pursuing Bachelor's | 2 Years in IT Support | Aspiring Cloud Administrator | Professional 100% CSAT generator & ticket resolver
Location
Orlando, Florida, United States
Who is Jocelyn Teixeira? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jocelyn Teixeira is listed as IT Graduate pursuing Bachelor's | 2 Years in IT Support | Aspiring Cloud Administrator | Professional 100% CSAT generator & ticket resolver at Kaseya, based in Orlando, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jocelyn Teixeira.
Jocelyn Teixeira previously worked as Blue Product Support Engineer at Kaseya and Tech Support Expert I at Kaseya. Jocelyn Teixeira holds Associate'S Degree, Computer And Information Sciences And Support Services from Valencia College.
Company email context
Email format at Kaseya
This section adds company-level context without repeating Jocelyn Teixeira's masked contact details.
Kaseya
Review company-level records connected to Jocelyn Teixeira before choosing the right outreach path.
Profile bio
About Jocelyn Teixeira
Hi, I'm Jocelyn Teixeira, currently working as a Blue Product Support Engineer for the Autotask PSA team at Kaseya. I joined Kaseya in January after working as a Service Desk Analyst for Holiday Inn Club Vacations.I graduated with my Associate of Science degree in Information Technology from Valencia College in May 2023. I returned to Valencia in Spring 2024 to pursue a Bachelor of Applied Science degree in Cloud Computing. I plan to graduate with my Bachelor's degree in Fall 2025.I have been passionate about technology since the age of 8. Due to life circumstances, I was unable to pursue my technology dream until the Fall of 2020 when I moved to Florida from Massachusetts. Between 2020 and 2022, I worked towards my degree and eventually landed my breakthrough technology role as a Service Desk Analyst at Holiday Inn Club Vacations. Since then, I have been steadily advancing my career in the technology field.I have a background in Customer Service, where I prioritize customer satisfaction with my support and ensure that they leave satisfied. I have advanced experience with Microsoft Active Directory, Windows OS, and Microsoft Office products, as well as experience with VMware virtual machines, Citrix, ServiceNow, Zendesk, Autotask PSA, network security, and SolarWinds, thanks to a combination of work experience and classroom learning. I have a basic understanding of Python, SQL, Microsoft Azure, and Amazon AWS which I am currently strengthening during my down time.I value receiving feedback from my superiors and believe that there is no such thing as too much feedback, especially positive feedback. I also welcome negative feedback and am always interested in ways my coworkers and superiors feel I can improve. I am skilled at building rapport with my clients and my goal is to make them smile, and if possible, laugh at least once during each session with me. I often achieve this goal.Thank you for visiting my profile! I am excited to learn about open positions and discuss how they can advance my career. I am also eager to share how I can be a valuable asset to your team.
Current workplace
Jocelyn Teixeira's current company
Company context helps verify the profile and gives searchers a useful next step.
5 roles
Jocelyn Teixeira work experience
A career timeline built from the work history available for this profile.
Tech Support Expert I
• Delivered technical support for Autotask users, diagnosing and resolving complex software issues to ensure a seamless customer experience.• Answered incoming support inquiries via various channels (Chat, phone, email, etc.).• Developed and maintained comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and FAQs, empowering users with self-service resources.• Developed a strong understanding of Kaseya's customer requirements and processes.• Consistently collected more than 10 "Green Lights"/Good satisfaction surveys per week, demonstrating high-quality resolutions and customer satisfaction.• Resolved 50+ technical support tickets weekly, maintaining a strong track record of efficient and timely issue resolution while adhering to SLAs.• Maintained a 100% CSAT score by the end of each quarter by consistently delivering high-quality, timely solutions and ensuring an exceptional customer experience with every interaction.
Jan 2024 - Nov 2024
Help Desk Analyst I
• Maintained a 95% customer satisfaction rating by providing timely and effective hardware, software,and network troubleshooting over the phone.• Enhanced team efficiency by documenting each ticket in ServiceNow, enabling faster issue resolutionand increasing productivity by 40%.• Utilized InContact to successfully handle a high volume of calls, resulting in a 90% customer issueresolution rate and improved overall customer experience.• Regularly monitored resort networks with SolarWinds and reported outages to the proper team.• Resolved customer's tech issues until resolution or escalated to the proper team after exhausting allmeans of troubleshooting.• Used Active Directory extensively to add and remove groups, and OUs, and unlock user accounts whenlocked out.• Increased efficiency by 25% by processing tasks and requests in ServiceNow and following up viaemail or phone for any required additional information.• Maintained the highest task resolution rate of 400 tasks resolved per month.
Mar 2022 - Nov 2023
Inventory Administrator Clerk Ii
• Ran and worked RCI audits in Excel.• Verified RCI deposits.• Processed RCI rejects.• Utilized InContact software to take calls to support 30 resorts.
Sep 2021 - Mar 2022
Inventory Administration Clerk I
• Assisted with the auditing and balancing of all reservation activity to include new, modified, andcanceled reservations, including Exchange company report/inventory systems involving owner’sspacebank deposits, withdrawals, and inbound exchange/cancellation data.• Processed guest requests, multi-week stays, and side-by-side accommodations in conjunction withestablished priority.• Responded promptly to requests for service and assistance.• Blocked Annual Maintenance, Renovation, and Out of Service units.• Utilized TimeshareWare, Microsoft Excel, Microsoft Outlook, and Adobe Reader to perform these tasks.
Mar 2021 - Sep 2021
Team & coworkers
Colleagues at Kaseya
Other employees you can reach at kaseya.com. View company contacts →
JG
Jorge Gómez
Colleague at KaseyaMiami-Fort Lauderdale Area, United States
View →
VM
Vivek M
Colleague at KaseyaBengaluru, Karnataka, India
View →
AG
Andrea Gejo
Colleague at KaseyaMiami-Fort Lauderdale Area, United States
View →
JJ
Jacob Jones
Colleague at KaseyaFargo, North Dakota, United States
View →
DC
David Crosby
Colleague at KaseyaLexington County, South Carolina, United States
View →
DD
David Ducassi
Colleague at KaseyaMiami, Florida, United States
View →
JM
Joe Mason
Colleague at KaseyaNew York, United States
View →
LP
Loka Pavan
Colleague at KaseyaIndia
View →
VT
Vitali Tsimafeyeu
Colleague at KaseyaWrocław, Dolnośląskie, Poland
View →
GM
Gareth Mcveigh
Colleague at KaseyaNewry, Northern Ireland, United Kingdom
View →
Jorge Gómez
Colleague at KaseyaMiami-Fort Lauderdale Area, United States
View →
VM
Vivek M
Colleague at KaseyaBengaluru, Karnataka, India
View →
AG
Andrea Gejo
Colleague at KaseyaMiami-Fort Lauderdale Area, United States
View →
JJ
Jacob Jones
Colleague at KaseyaFargo, North Dakota, United States
View →
DC
David Crosby
Colleague at KaseyaLexington County, South Carolina, United States
View →
DD
David Ducassi
Colleague at KaseyaMiami, Florida, United States
View →
JM
Joe Mason
Colleague at KaseyaNew York, United States
View →
LP
Loka Pavan
Colleague at KaseyaIndia
View →
VT
Vitali Tsimafeyeu
Colleague at KaseyaWrocław, Dolnośląskie, Poland
View →
GM
Gareth Mcveigh
Colleague at KaseyaNewry, Northern Ireland, United Kingdom
View →
2 education records
Jocelyn Teixeira education
Associate'S Degree, Computer And Information Sciences And Support Services
Valencia College
Bachelor Of Applied Science - Basc, Computing Technology & Software Development
Valencia College
FAQ
Frequently asked questions about Jocelyn Teixeira
Quick answers generated from the profile data available on this page.
What company does Jocelyn Teixeira work for?
Jocelyn Teixeira works for Kaseya.
What is Jocelyn Teixeira's role at Kaseya?
Jocelyn Teixeira is listed as IT Graduate pursuing Bachelor's | 2 Years in IT Support | Aspiring Cloud Administrator | Professional 100% CSAT generator & ticket resolver at Kaseya.
Where is Jocelyn Teixeira based?
Jocelyn Teixeira is based in Orlando, Florida, United States while working with Kaseya.
What companies has Jocelyn Teixeira worked for?
Jocelyn Teixeira has worked for Kaseya and Holiday Inn Club Vacations.
Who are Jocelyn Teixeira's colleagues at Kaseya?
Jocelyn Teixeira's colleagues at Kaseya include Jorge Gómez, Vivek M, Andrea Gejo, Jacob Jones, and David Crosby.
How can I contact Jocelyn Teixeira?
You can use AeroLeads to view verified contact signals for Jocelyn Teixeira at Kaseya, including work email, phone, and LinkedIn data when available.
What schools did Jocelyn Teixeira attend?
Jocelyn Teixeira holds Associate'S Degree, Computer And Information Sciences And Support Services from Valencia College.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial